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About the Role
Represents the face of our company to patients, drawing quality blood samples and preparing specimens for lab testing while following established practices. Creates an atmosphere of trust and confidence by explaining procedures and drawing blood skillfully, safely, and accurately. This role directs daily activity at a Patient Service Center or In-Office Phlebotomy site and may lead other phlebotomists. Demonstrates leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information. Successful applicants may be assigned to various healthcare settings based on business needs.
Responsibilities
- Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm/verify written and electronic orders using lab technology systems or directory of services.
- Complete all data entry requirements accurately, including patient registration and test order entry.
- Enter billing information and collect payments, safeguarding assets and credit card information.
- Process specimens, including labeling, centrifuging, splitting, and freezing as required.
- Perform departmental clerical duties such as data entry, inventory, stocking supplies, and answering phones.
- Comply with departmental policies, protocols, and procedures, ensuring staff adherence.
- Perform verification of patient demographic information and signatures post-venipuncture.
- Assist with the compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner.
- Complete training courses and stay up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meetings if held off-site or off normal shift.
- Participate in special projects and teams.
- Stay up-to-date on company communications and assist with distributing technical information.
- Perform Point of Care (POC) testing where needed and complete training/competency evaluations.
- Act as a mentor and resource for new employees, assisting with their transition and familiarity with procedures.
- Assist with periodic inventory counts and report shortages/problems.
- Assist with the preparation of schedules for the assigned workgroup or PSCs.
- Communicate professionally with clients to resolve or refer problems, and document critical issues.
- Ensure staff follows all safety precautions.
- Assist supervisors with the implementation of SOPs for phlebotomy services.
- Ensure facilities are neat, clean, and in good repair, reporting required maintenance.
- Act as a coach, mentor, instructor, and resource advisor for new employees, serving as the on-site point of contact and providing input to leadership.
Requirements
- Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and cover various settings with minimal notice.
Skills
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Superior Customer Focus.
- Ability to communicate openly and transparently with peers, supervisors, and patients.
- Ability to accelerate and embrace change.
- Knowledge of our business.
- Capable of handling multiple priorities in a high-volume setting.
- Must be able to make decisions based on established procedures and exercise good judgment.
- English language proficiency.
Location
- Roslyn, NY
Work Type
- Full-time
- Onsite
Experience Level
- 3 years of phlebotomy experience
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $25.80 - $27.65 / hour
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
About the Company
- Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity
- Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.