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About the Role

Represents the face of Quest Diagnostics to patients, drawing quality blood samples and preparing specimens for lab testing. This role creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely, and accurately. The Site Lead directs daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and may lead other phlebotomists on site, demonstrating leadership behaviors and focusing on process excellence, confidentiality, and accuracy.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm/verify all written and electronic orders using lab technology systems or directory of services.
Complete all data entry requirements accurately, including patient registration and test order entry.
Enter billing information and collect payments, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required.
Perform departmental clerical duties such as data entry, inventory, stocking supplies, and answering phones.
Comply with departmental policies, protocols, and procedures, ensuring staff adherence.
Verify patient demographic information and obtain patient signature post-venipuncture to confirm correct labeling.
Assist with the compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner.
Complete training courses and stay updated with the latest phlebotomy techniques.
Travel to Territory Manager meetings if held off-site or off normal shift.
Participate in special projects and teams.
Stay up-to-date on company communications and assist with distributing technical information.
Perform Point of Care (POC) testing where needed and complete required training/competency evaluations.
Act as a mentor and resource for new employees, assisting with their transition and familiarity with procedures.
Assist with periodic inventory counts and report shortages/problems.
Assist with the preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer problems, documenting and reporting critical issues.
Ensure staff follows all safety precautions.
Assist supervisors with the implementation of SOPs for phlebotomy services.
Ensure facilities are neat, clean, and in good repair, reporting required maintenance.
Act as a coach, mentor, instructor, and resource advisor for new employees, serving as the on-site point of contact and providing input to leadership.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and cover various sites with minimal notice.
Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Guiding Principles.
Ability to effectively communicate in English.

Skills

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Superior Customer Focus.
Ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to accelerate and embrace change.
Knowledge of our business.
Capable of handling multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Fine dexterity with hands/steadiness.
Talking.
Walking.
Balancing.
Bending/kneeling.
Pushing/pulling.
Reaching/twisting.

Location

Valley Stream, NY

Work Type

Full-time
Part-time

Experience Level

3 years phlebotomy experience
Minimum 2 years in a Patient Service Center environment preferred
Customer service in a retail or service environment preferred

Education Level

High School Diploma or Equivalent

Salary/Compensations

$25.80 - $27.65 / hour

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities

About the Company

Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.