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About the Role
We are seeking a proactive, organized, and people-focused Workplace Manager to oversee the daily operations of our London HQ and enhance the employee experience. This hands-on role blends workplace operations, employee experience, office management, and continuous improvement to ensure a smooth, efficient, and compliant office environment that fosters employee support and productivity. You will collaborate with various teams to manage workplace systems, vendors, projects, events, health & safety, and operational processes, while also driving efficiencies through smarter systems, automation, and AI.
Responsibilities
- Lead the day-to-day running of the London office, ensuring efficient, professional, and proactive operations.
- Oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support in partnership with the Workplace Operations Coordinator.
- Manage and resolve operational issues promptly, taking ownership of ticketing workflows, response times, and contractor responses.
- Develop and continuously improve workplace systems, processes, documentation, and operational playbooks.
- Manage vendor, contractor, and service provider relationships, including oversight of budgets, invoices, and operational spend.
- Support the planning and execution of company events, ensuring a high-quality employee and stakeholder experience.
- Provide reception cover during absences, serving as a professional first point of contact.
- Support upcoming office move activities, including planning, communications, coordination, design, and execution.
- Manage key workplace platforms such as desk booking, ticketing, access control, learning systems, and digital signage.
- Identify opportunities to enhance efficiency and employee experience through smarter systems, AI tools, and workflow automation.
- Utilize data, reporting, and employee feedback to drive continuous improvement in workplace operations.
- Own day-to-day workplace health & safety processes and compliance requirements for the London office.
- Conduct workplace audits, DSE assessments, and risk assessments, maintaining accurate compliance documentation.
- Coordinate with building management and external providers to ensure health & safety standards are met.
- Act as a key point of contact during workplace incidents, escalations, or operational disruptions.
- Serve as a Fire Warden and First Aider (training provided if needed).
Requirements
- Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment.
- Strong operational and organizational mindset with the ability to prioritize effectively, manage multiple workstreams, and maintain high standards.
- Confidence in leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes.
- Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach.
- Ability to operate both strategically and hands-on, with strong attention to detail and follow-through.
- Comfortable working with workplace technology, operational systems, and digital tools.
- Curiosity for AI and process automation.
- Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus.
- Experience supporting office moves, workplace projects, or scaling office environments is advantageous.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles involving Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
Skills
- Workplace Management
- Office Operations
- Hospitality
- Facilities Coordination
- Operational Excellence
- Employee Experience
- Vendor Management
- Project Management
- Event Planning
- Health & Safety
- Compliance Management
- Process Improvement
- Automation
- AI Tools
- Stakeholder Management
- Communication
- Problem-Solving
- Attention to Detail
- Reception Cover
- Office Move Support
- Desk Booking Systems
- Ticketing Systems
- Access Control Systems
- Learning Systems
- Digital Signage
- DSE Assessments
- Risk Assessments
- Fire Warden
- First Aid
Location
- London HQ
Work Type
- Hybrid work offering - collaborate in the office three days per week
- Work-from-anywhere scheme - up to 10 days per year
Experience Level
- Proven experience in workplace management, office operations, hospitality, or facilities coordination
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend)
- 8 bank holidays per year
- Private medical Insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - all in one mental health support
- Weekly catch-ups
- Seasonal celebrations
- Stocked kitchen
About the Company
- Multiverse is the upskilling platform for AI and Tech adoption.
- Partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
- Upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Learners have driven $2bn+ ROI for their employers.
- Announced $70 million in strategic funding in April 2026, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
- Increased valuation of $2.1bn, making them Europe’s first EdTech double unicorn.
- Strong operational footprint with 800+ employees and ambitious scaling plans.
- Building a world where tech skills unlock people’s potential and output.
- Mission: to equip the workforce to win in the AI era.
Equal Opportunity
- We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- Multiverse is committed to safeguarding and promoting the welfare of our learners.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
- Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.