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About the Role
As a Guestroom Attendant, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation.
Responsibilities
- Clean guest rooms and suites following established procedures and Four Seasons standards.
- Adhere to established safety, fire regulations, and department procedures and policies.
- Utilize Rex – HotSOS for assignments and computerized applications.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
- Complete work assignments from the Housekeeping Department using required keys, equipment, and supplies.
- Remove all garbage and recyclable items and place them in appropriate bins.
- Offer courteous and friendly assistance to any guest.
- Maintain a neat and clean personal appearance.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Restock used amenities such as shampoo, lotions, cotton balls, stationery, and pens.
- Prepare assigned rooms for turndown guests.
- Clean and maintain all terraces of the hotel.
- Execute all room attendant duties in occupied rooms, turndown rooms, and check-out rooms as assigned.
- Clean and maintain the main guest entrance area and adjacent plaza area, including removal of cigarette butts, trash, snow, and leaves.
- Comply with any additional requests pertaining to Housekeeping duties.
- Report any damages or repairs and maintenance needed to Housekeeping.
- Report any items found in check-out units to Security and Housekeeping, adhering to the Lost and Found policy.
- Remove room service trollies, plates, glassware, etc. from guest floors/units.
- Assist with responsibilities and duties in the absence or heavy volume in the area of House Attendant.
Requirements
- Ability to read and speak English in a clear manner.
- Must have an eye for detail.
Skills
- Exceptional service
- Inclusion & belonging
- Working collaboratively
- Mutual respect
- Passion for providing exceptional client experiences
Location
- New York Downtown
Work Type
- On Call
- Full-time
Experience Level
- Entry Level
Education Level
- Some Schooling Preferred
Salary/Compensations
- $31-$42 per hour
Benefits
- Robust benefit plan
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck.
- OUR VISION: We are New York’s Luxury Lifestyle Icon.
- OUR MISSION: To inspire meaningful connections… To curate exceptional experiences… To deliver passionate service… …with kindness, care and a commitment to excellence
- Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
- OUR PURPOSE: To Enrich the Lives of Employees, Guests and the Community around us
- OUR VALUES: We think differently, We are client obsessed, We have passion, We own it, We truly care about each other, We have integrity.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.