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About the Role
The Middleware team ensures the stability, availability, and performance of critical payment and enterprise platforms. This role provides operational support across middleware technologies and business-critical services, contributing to platform reliability, incident resolution, change implementation, and continuous service improvement.
Responsibilities
- Provide primary support for Middleware Production Platform Administration (PPA) activities.
- Participate in an on-call support rota, including weekday and weekend coverage.
- Support and implement live production changes in accordance with established change management processes.
- Partner with the Operations and Platform Administration (OPA) team to deliver BAU operational activities.
- Monitor, troubleshoot, and resolve production incidents to ensure service availability and performance.
- Support critical payment and integration platforms, ensuring operational excellence and adherence to SLA commitments.
- Contribute to operational documentation, knowledge sharing, and process improvement initiatives.
Requirements
- Experience supporting enterprise middleware and production platforms in a mission-critical environment.
- Knowledge of Oracle WebLogic Server administration and support.
- Familiarity with Tivoli technologies is highly desirable.
- Experience supporting SWIFT messaging systems and services.
- Knowledge of GoAnywhere Managed File Transfer (MFT) platforms.
- Strong troubleshooting and problem-solving skills across middleware and integration environments.
- Understanding of the Vocalink services and platforms supported by the team is desirable.
- Ability to work effectively in a fast-paced operational environment and manage competing priorities.
- Strong communication and collaboration skills, with the ability to work across technical and business teams.
- Commitment to operational excellence, service reliability, and continuous improvement.
Experience Level
- Senior
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.