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About the Role

The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that customers’ equipment always operates efficiently. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS, requiring professional communication with their team, customers, management, sales, and other technical support.

Responsibilities

Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control, which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Requirements

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks.
Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro-computers/PC based systems.
Sound computer usage and debugging skills.
Ability to identify and repair routine software and delivery system network problems.
Identify and resolve simple imaging system defects.
Performs routine maintenance, including major STBs.
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Able to perform vacuum system gun replacements and target replacements.
Achieve certification status for C3 products.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
Able to handle difficult customer situations including troubleshooting while the customer is observing.
Is assigned as primary support for machine accounts for which certification has been completed.
Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Candidate must live within proximity or be willing to relocate to PHOENIX, AZ.
This role is governed by our Fleet Safety Policy.
To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Skills

Electronic and electro-mechanical engineering
Testing equipment used for verification/checkout and calibration of electronic equipment
Micro-computers/PC based systems
Computer usage and debugging
Software and delivery system network problem identification and repair
Imaging system defect identification and resolution
Routine maintenance, including major STBs
Diagnosing and solving moderately complex mechanical problems
Simple vacuum leaks
Vacuum system gun replacements
Target replacements
Written communication
Verbal communication
Interpersonal communication
E-mail
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Location

PHOENIX, AZ

Work Type

Field based
Remote
Onsite

Experience Level

3 – 7 years of related experience

Education Level

HS Degree or Equivalent
Associate degree, technical /vocational training, or military experience with electronics

Salary/Compensations

$84,730 - $116,501

Benefits

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

About the Company

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.
As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.
We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.
If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com.
California residents have the right to receive additional notices about their personal information.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.
Siemens Healthineers does not accept agency resumes.