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About the Role

The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.

Responsibilities

Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.
Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
Create, fulfill and ship packing lists for all venues, events and festivals.
Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.
Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
Provide support and training on FGTs products and services at events and festivals.
Execute other duties, projects and events as assigned.

Requirements

5+ years' of operations experience.
Ability to travel and work flexible hours, including evenings and weekends for extended periods of time.
Moves equipment weighing up to 25 pounds.
Pushing and pulling of rolling carts and cases weighing up to 100 pounds.
Positions self to install and maintain equipment as necessary.
Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground.
Travel is required and a big part of this role.

Skills

Strong Microsoft Office skills, specifically Excel.
Background in ticketing and/or entertainment industry a strong plus.
Strong background in client and customer service.
Excellent communication, problem solving, and presentation skills.
Strong technical background, specifically systems administration, networking and installation.
Excellent trouble-shooting skills, including identification, solutions and implementations.

Location

Austin, TX

Work Type

Full-Time

Experience Level

5+ years

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets
Generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off
Crowdfunding match

About the Company

Front Gate Tickets is North America’s leading software and operations provider for the festival market.
We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement.
We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry.
We do it for the fans!
Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm.
We have two offices located in Austin, TX.
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love.
As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
Our work is guided by our values: Reliability, Teamwork, Integrity, Belonging.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.