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About the Role
As a German-speaking Technical Support Engineer, you will serve as the technical anchor for our support operations, exemplifying excellence in every response and taking ownership of a healthy queue to ensure the entire operation runs smoothly. You will act as the primary escalation point for complex connectivity challenges, navigating the entire technical stack and translating technical root causes into clear solutions for customers while feeding critical insights back to our Product and Engineering teams.
Responsibilities
- Drive Technical Resolution - Investigate the "why" behind an error to prevent it from recurring.
- Troubleshoot Connectivity - Dive deep into network-related incidents, diagnose issues, and guide customers to a resolution.
- Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team, unblocking them on escalated tickets and providing technical guidance.
- Translate & Document - Turn technical findings into accessible documentation and clear customer communication.
- Shape the Platform - Use support data to champion bug fixes and feature improvements that directly enhance the Gigs API and dashboard.
Requirements
- 2-3 years of experience in a technical role with customer-facing components.
- Comfortable using tools like Postman to debug APIs.
- Grasp of core technical concepts (Webhooks, REST, request tracing, etc.) to trace technical process flows.
- Ability to investigate ambiguity and find answers in a fast-changing environment.
- Strong communication skills combined with a technical background.
- German speaking skills at a C2/native level.
- Ability to prioritize urgent external requests alongside internal improvement projects without constant supervision.
Skills
- Technical Support
- API Debugging
- Network Troubleshooting
- Customer Communication
- Documentation
- Postman
- Webhooks
- REST
- Request Tracing
Location
- Amsterdam
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Benefits
- Competitive compensation
- Stock options
- Stipends for home office or work setup
- Budget for learning and development
- Free phone and international data plan
About the Company
- Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products effortlessly.
- The team consists of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator.
- Gigs is one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify.
- The company is tackling deep technical and regulatory challenges to make connectivity truly seamless.
- Gigs values in-person collaboration and has a culture designed around teams spending meaningful time together.
- Offices are designed to feel like home-inspired workspaces with thoughtful tools and small, tight-knit teams.