Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this IT Operations Specialist I role.

Rezi rewrites your resume against Cloudflare's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the IT Operations Specialist I posting at Cloudflare — free, in seconds.

About the Role

As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. You will leverage internal AI technology tools to optimize support workflows and documentation, collaborating closely with broader IT teams to ensure a seamless technical experience for all employees.

Responsibilities

Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.
Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.
Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.
Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.
Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.
Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.

Requirements

1–2 years of hands-on IT support or help-desk experience in a corporate environment.
Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console).
Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support.
Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations.
Application requires a current resume/CV detailing relevant IT workplace support experience.

Skills

macOS
Windows
Linux
Google Workspace
AI technology tools
Jamf Pro
Kandji
Jira Service Management
Zendesk

Location

London, UK

Work Type

Onsite
In-office

Experience Level

1-2 years

Education Level

Apple Certified Support Professional (ACSP)
Google Workspace Administrator
CompTIA A+
ITIL 4 Foundation

Benefits

Equity plan
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Company

At Cloudflare, we are on a mission to help build a better Internet.
The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to consumer.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.