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About the Role

We are rapidly growing and now serve over 730,000 businesses in the UK. In order to support the next phase of our expansion, we’re hiring a small team of experienced Sales Account Executives, whose mission is to reach out and support more complex high value customers with a personalised experience. We’re building an acquisition engine and your job will be to work with small-medium business (SMB) prospective customers, guide them through their buying journey, work with them to activate their account and bring all their banking needs to Monzo. This is an exciting opportunity to be a part of the founding sales team for a mission driven company, which is changing how people and businesses bank.

Responsibilities

Engage with prospective SMB customers through discovery calls, and understand their business, challenges, goals and requirements.
Drive full sales cycle, from early prospecting and qualification; to demos and sales; to ensuring successful account switch and activation.
Guide customers through Monzo’s business banking offerings - providing clear, factual information and helping them evaluate what works best.
Be a product expert: fully understand Monzo's business banking products, features and services.
Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking.
Drive activation: not just closing, but ensuring new business customers are fully set up, onboarded, and are using Monzo for their banking needs.
Collaborate internally: work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers.
Deliver outstanding service at every touchpoint: via phone, video, email or digital channels.
Achieve sales targets: conversion, activations, revenue, engagement and other growth metrics as set by the commercial leadership.
Feed insights back: capture and share customer feedback — customer pain points, required features, suggestions for product improvements.
Adapt & iterate: Be comfortable with ambiguity and change and help support what comes next.

Requirements

Experience in Small Business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points.
Proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment.
Expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination.
High emotional intelligence and ability to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge.
Strategic communicator, excellent at building trust and helping customers discover value - consultative, listens, asks insightful questions.
Adaptable and resilient, embraces change and has a strong winning mindset to see challenges as opportunities to learn and grow.
Communicate clearly: written, verbal, via video; simplify complex topics for customers.
Coachable and comfortable seeking constructive criticism to empower continuous learning and improvement.
Comfortable working in a fast-moving, high change environment. Thrives when things aren’t fully defined yet.
High levels of personal organisation: tracking pipeline, managing time, prioritising leads and follow-up tasks.
Integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture.

Skills

Salesforce
SMBs in specific verticals (e.g. food & drink, professional services, construction)

Location

London

Work Type

Hybrid
Flexible working hours

Experience Level

Experienced

Salary/Compensations

£67,000 Total OTE (base salary + commission)

Benefits

£1,000 learning budget each year
Macbooks
Support for work-from-home setup

About the Company

We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Equal Opportunity

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
We’re an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual attention, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊