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About the Role
Eurofins Scientific is seeking a Customer Service Advisor to join their team in Hammersmith, London. This role involves providing analytical testing services to clients across multiple industries, ensuring products are safe, authentic, and accurately labeled. The company is dedicated to making life and the environment safer, healthier, and more sustainable.
Responsibilities
- Deal with customers electronically, by telephone, and face-to-face in English, Dutch, and German.
- Resolve customer queries effectively and provide product advice in a friendly but professional manner.
- Provide effective administrative support to the department.
- Contribute to the effective running of the office and achieve sales targets.
- Arrange sample shipments and fulfill orders.
- Develop and maintain strong working relationships with clients.
- Handle case coordination from instruction to completion within strict time constraints.
- Liaise between laboratories, clients, and medical clinics worldwide.
- Perform sample logging, ship sample collection kits, and distribute reports.
- Handle invoicing and other office-based activities.
- Proactively manage client relationships on an ongoing basis.
- Manifest samples.
- Potentially take mouth swab samples.
Requirements
- Must be fluent in German and Dutch, speaking and writing.
- Must be very organized and able to use initiative.
- Must be computer literate.
- Must have previous customer service experience.
- Must be a team player.
- Must be able to manage client relationships and solve complex cases.
- Must be able to work within strict time constraints.
Skills
- German language proficiency
- Dutch language proficiency
- Customer service
- Communication skills
- Problem-solving skills
- Organizational skills
- Computer literacy
- Outlook knowledge (beneficial)
- Magento knowledge (beneficial)
- Zendesk knowledge (beneficial)
Location
- Hammersmith, London
Work Type
- Full-time
- Onsite
Experience Level
- Previous customer service experience required
Benefits
- Enhanced Annual Leave Entitlement
- Annual Leave Sellback Scheme
- Additional Annual Leave at Employees set service dates
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Healthcare Cash Plan (6+ months service)
- Enhanced Maternity, Adoption and Paternity Schemes
- Employee Assistance Programme – 24/7 confidential
- Health and Wellbeing Programmes
- Worldwide career opportunities
- Rewards recognizing great work, dedicated service, and special life events
About the Company
- Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services.
- The company's mission is to make life and our environment safer, healthier, and more sustainable.
- Eurofins laboratories work with major companies to ensure product safety, authenticity, and accurate labeling.
- Eurofins is committed to protecting the environment and ensuring diversity, equity, and inclusion.
- Eurofins is an armed forces-friendly workplace.
- Eurofins is growing, innovating, and always learning.
Equal Opportunity
- Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.
- Prohibits discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and other unique employee characteristics.