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About the Role
The Commercial & Product Executive supports the successful delivery of commercial and product objectives through commercial administration, data analysis, reporting, and product coordination. This role acts as a key support function for the Commercial team, ensuring accuracy and timeliness in commercial processes, regulatory reporting, supplier coordination, and product administration. It also supports the Product team with product development, launches, customer experience enhancements, and ongoing management.
Responsibilities
- Support the preparation of business cases, commercial analysis, and performance reviews.
- Coordinate the collection, validation, and distribution of commercial data from internal and external stakeholders.
- Support marketing, sales, and commercial teams with ad-hoc reporting and analysis requests.
- Maintain accurate records of commercial initiatives, promotions, and proposition performance.
- Manage and coordinate OFCOM data submissions and reporting requirements.
- Support compliance activities relating to commercial propositions and product changes.
- Maintain documentation and audit trails relating to regulatory reporting.
- Act as a key contact for external partners relating to commercial administration activities.
- Coordinate updates and reporting from affiliate, referral, and wellbeing partners.
- Maintain relationships with suppliers and ensure key data and information is received in a timely manner.
- Support Product Owners in the planning, coordination, and delivery of new products, propositions, and customer experience improvements.
- Assist with gathering business requirements and documenting product changes.
- Coordinate stakeholder inputs across Commercial, Marketing, Technology, Customer Operations, and Finance teams.
- Track progress of product initiatives and maintain product roadmaps, action logs, and delivery plans.
- Support customer proposition reviews, pricing analysis, and competitor benchmarking.
- Assist with user acceptance testing (UAT) and product launch readiness activities.
- Monitor product performance and customer feedback, highlighting opportunities for improvement.
- Support cross-functional projects and commercial initiatives from concept through to delivery.
- Schedule meetings, document actions, and ensure agreed deliverables are tracked and completed.
- Identify opportunities to improve processes, reporting, and operational efficiency.
Requirements
- Previous experience in an administrative, commercial support, project coordination, or analyst role.
- Strong Microsoft Excel skills, including data manipulation, reporting, and analysis.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Comfortable working with numerical data and performance reporting.
- Strong communication skills.
- Ability to learn new systems, products, and commercial processes quickly.
- Proactive approach to problem solving and continuous improvement.
- Experience working across multiple teams and coordinating activities to deadlines.
- Experience within telecommunications, broadband, technology, or subscription-based businesses (Desirable).
- Experience using reporting tools such as Domo (Desirable).
- Exposure to product management, project management, or business analysis activities (Desirable).
- Understanding of customer propositions, pricing, customer journeys, or product lifecycle management (Desirable).
Skills
- Microsoft Excel
- Data manipulation
- Reporting
- Analysis
- Communication
- Problem solving
- Continuous improvement
- Domo (Desirable)
- Product management (Desirable)
- Project management (Desirable)
- Business analysis (Desirable)
- Customer propositions (Desirable)
- Pricing (Desirable)
- Customer journeys (Desirable)
- Product lifecycle management (Desirable)
Location
- London
Work Type
- Full-time
- Flexible WFH policy
Experience Level
- Entry-level to Mid-level
Benefits
- 25 days holiday, increasing by 1 day for each year of service up to 28 days
- Birthday leave
- Cycle to work scheme
- Private Health Cover
- eCar Scheme
About the Company
- London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013.
- Build, own, and operate a dedicated fibre optic network and install it directly into the home.
- Offer residential broadband speeds of up to 5Gbps.
- Network covers 1.3 million properties in London.
- Over 800,000 properties under wayleave agreement.
- Working in partnership with more than 200 of London’s biggest landlords.
- Connected 720 community spaces in 24 boroughs, giving free access to fast, reliable broadband.
- An exciting scale up business where you can bring your ideas and knowledge.
Equal Opportunity
- We are an Armed Forces friendly organisation.
- We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.