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About the Role
Own day-to-day product support, internal IT operations and security administration across Wise's products and business systems. We currently operate in Microsoft Azure and are deployed into regulated, operational airport environments.
Responsibilities
- Manage customer incidents and support requests
- Troubleshoot issues
- Escalate defects
- Produce release notes and customer communications
- Maintain support documentation
- Own the technical architecture of our cloud platform
- Design scalable, resilient and secure systems in Azure
- Improve application structure, performance and reliability
- Lead architectural decisions for new products and modules
- Support API design, integrations and data flows
- Design, build and maintain Azure infrastructure
- Improve CI/CD pipelines and release processes
- Implement infrastructure-as-code and automation
- Improve monitoring, logging, alerting and observability
- Own backup, disaster recovery and availability strategy
- Own the platform security posture
- Maintain ISO27001 and Cyber Essentials technical controls
- Implement secure development best practice (OWASP, IAM, encryption, secrets management)
- Support vulnerability management, patching and audits
- Introduce and enforce coding standards and best practices
- Lead code reviews and architectural reviews
- Improve testing, QA and release confidence
- Improve documentation and system visibility
- Identify opportunities for automation and efficiency
- Act as technical lead on new projects
- Mentor and support other engineers
- Shape technical roadmaps aligned to business goals
- Support client-facing technical discussions when needed
Requirements
- Strong backend engineering background (Python and/or PHP)
- SQL (inc PostgreSQL) and data-driven systems
- Linux production environments
- Cloud infrastructure (Azure)
- Designing and operating production systems
- CI/CD pipelines (GitHub, Azure DevOps or similar)
- Infrastructure as Code (Azure)
- Monitoring, logging and alerting
- High availability and disaster recovery design
- Secure system design
- Identity and access management
- Secrets management
- Vulnerability management
- Experience in regulated or audited environments