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About the Role

As a Replenishment Administration Leader within World Duty Free, you will ensure an efficient and compliant replenishment and administrative operation by building stakeholder relationships and coaching leaders to deliver service and standards. You will maintain 98% stock availability, optimize space allocation for maximum operating efficiency, and lead teams in effective stock rotation to minimize loss. Additionally, you will manage goods in, ensuring stock is received correctly, in saleable condition, and accurately recorded.

Responsibilities

Deliver the company service proposition through effective and targeted replenishment
Maximise day to day operations by proactively detasking service roles
Take personal responsibility for understanding business objectives and how to best deliver them
Demonstrate knowledge of marketing, merchandising and space planning processes including Company display standards
Lead the replenishment team to deliver an efficient service of replenishment and visual merchandising that achieves an exceptional customer service experience.

Requirements

Experience in successfully managing a team within a retail customer service and sales environment.
Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
Experience in delivering administrative and replenishment related activity incorporating stock turnover and supporting delivery of budgeted sales and cost targets.

Skills

Team management
Retail customer service
Sales
Interpersonal skills
Communication
Administrative skills
Replenishment
Stock turnover
Sales target delivery
Cost target delivery
Marketing knowledge
Merchandising knowledge
Space planning knowledge
Visual merchandising

Location

Heathrow

Work Type

Permanent
Full Time

Experience Level

Management experience

Salary/Compensations

Competitive Annual Salary

Benefits

Company bonus scheme
Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
Discounts on products for our staff, family, and friends
Travel discounts
Free parking
Pension scheme
Healthcare
Life assurance
Health cash plan (dental, optical, medical, health and fitness discounts)

About the Company

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

Equal Opportunity

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.