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About the Role
This role partners with our General Manager to effectively manage all facets of the gym location’s daily operations, including hiring, training, developing, and engaging both team members and customers. You will play an integral part in bringing our mission and vision to life.
Responsibilities
- Enhance daily operations by applying understanding of operations and fitness.
- Optimize member experience in collaboration with the General Manager and team.
- Support the management of the gym's Profit & Loss, ensuring profitability expectations.
- Act as an ambassador, promoting the gym’s social media and digital presence.
- Partner with the Marketing Department for proper visibility across social mediums.
- Assist in hiring, training, developing, and mentoring club team members.
- Manage fitness team members to achieve a unique and fun total fitness experience.
- Prospect, hire, and onboard personal trainers and group fitness instructors.
- Develop personal trainers and GGX instructors, managing schedules and training certifications.
- Audit coaches to ensure the highest quality of service is provided to members.
- Engage with members on the gym floor, greeting guests and assisting with fitness needs.
- Review and monitor GOLD’s STUDIO programs, including membership engagement, scheduling, reporting, and evaluations.
- Ensure the team delivers an exceptional member experience.
- Actively participate and engage with all members.
- Maintain the highest level of customer service through personal interactions and team coaching.
- Lead by example as a charismatic and motivational leader.
- Provide effective decision-making skills to create a memorable experience.
- Assist in the overall success of the gym, including member feedback and facility operations.
- Respond to inquiries from Google Reviews, Social Media posts, and guest surveys.
- Walk the gym floor and engage with members, ensuring the best fitness experience.
- Review team members’ tasks and responsibilities for proper execution.
- Ensure compliance through the gym, auditing for safety, maintenance, and repairs.
- Engage and participate in the local community.
- Serve as the brand ambassador, sharing passion and enthusiasm for fitness and Gold Gym.
- Ensure the facility is clean and operationally sound.
- Assist in organizing weights and equipment inspections.
- Mitigate and remove safety hazards.
- Perform all other duties as assigned.
Requirements
- Must love fitness and the lifestyle around it.
- Must be energetic and enthusiastic.
Skills
- Operations management
- Fitness knowledge
- Team leadership
- Customer service
- Sales
- Marketing
- Community engagement
- Problem-solving
- Decision-making
- Interpersonal skills
About the Company
- We are a fitness company focused on lifestyle.