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About the Role

This is an exciting opportunity to join the Death Management Policy and Casework Team, working in a fascinating, sensitive and often high-profile area of the Ministry of Justice. The team is responsible for delivering important statutory functions on behalf of the Secretary of State and provides an essential public service to bereaved families, local authorities, burial and cremation authorities and other stakeholders. The work is varied, challenging and often fast-paced, requiring excellent judgement, strong communication skills and the ability to manage sensitive cases with professionalism and empathy. As a Caseworker, you will manage a diverse portfolio of complex applications and enquiries, including claims to the Children’s Funeral Fund for England (CFF), exhumation applications (including in the context of archaeological projects), churchyard closures and the development of disused burial grounds. You will assess evidence, analyse often complex or conflicting information, and make clear decisions in line with legislation, policy and guidance. The role offers a unique opportunity to develop expertise in a highly specialised area of public administration, while gaining valuable experience in decision-making, stakeholder engagement and the handling of sensitive and sometimes high-profile cases. Working as part of a supportive and collaborative team, you will play a key role in ensuring that casework is handled fairly, consistently and efficiently, delivering high standards of customer service to the public and stakeholders alike. This role would suit someone who enjoys casework, has strong analytical and customer service skills, and is motivated by the opportunity to make a meaningful difference through the delivery of an important public service.

Responsibilities

Manage a varied caseload of sensitive and complex applications and enquiries.
Decide and authorise CFF claims.
Assess and determine exhumation applications on behalf of the Secretary of State.
Consider applications relating to the development of disused burial grounds and churchyard closures, liaising with local authorities, the Privy Council and other stakeholders.
Process applications for the appointment of crematorium medical referees.
Communicate with applicants, bereaved families, local authorities, coroners, burial and cremation authorities and other stakeholders.
Draft correspondence and briefing material for senior officials and Ministers.
Draft responses to Freedom of Information requests within the statutory timeline.
Maintain accurate records and support reporting, quality assurance and continuous improvement activities.

Requirements

Must be a current civil servant or employee of an accredited non-departmental public body (NDPB) at the point of accepting the role.
Must be employed as a civil servant at the point of accepting the role.
If you resign or your FTA contract ends before you are made and accept an offer, you will become ineligible and will be withdrawn from the process.
Candidates applying from HMPPS should note that the Ministry of Justice does not have the same conditions of employment as HMPPS. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.
All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service.
Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion.
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Skills

Make sound decisions based on thorough analysis of evidence and established policy.
Handle sensitive issues with tact, empathy and professionalism and in line with relevant policy, legislation and guidance.
Communicate clearly and confidently, both verbally and in writing.
Manage competing priorities and work effectively in a fast-paced environment.
Build positive working relationships with colleagues and external stakeholders.
Work independently while contributing to a supportive team culture.
Demonstrate excellent organisational skills and attention to detail.
Awareness of the Government’s priorities.

Location

102 Petty France, London
5 Wellington Place, Leeds

Work Type

Full-time
Part-time
Job share
Flexible working patterns
Hybrid working model

Experience Level

Salary/Compensations

National salary range is £29,303 - £31,061
London salary range is £33,551 - £35,564

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
Scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

About the Company

MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

Equal Opportunity

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice.
To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
Candidates will be able to request reasonable adjustments to the recruitment process within the application form.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns.
Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.