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About the Role

The Senior Incident Manager coordinates response and recovery activities for information security incidents, collaborating with stakeholders to remediate control gaps and escalating issues to management. This high-visibility role involves providing direct updates to executives and senior leadership, mentoring team members, and supporting global follow-the-sun operations.

Responsibilities

Establish oversight of information security events and cyber incidents, communicating analysis, containment, and remediation efforts to business partners.
Maintain cyber incident response and recovery plans.
Escalate management issues in a timely manner with appropriate information regarding risk and action times.
Provide status updates and post-incident findings for executives and stakeholders in non-technical terms.
Brief and recommend actions to executive leadership and business partners on events and incidents.

Requirements

Proven experience handling Information Security related events and incidents.
Experience in an operations-focused role with an emphasis on cyber incident response.
Demonstrable experience in coordinating containment activities related to cyber security incidents.
Familiarity with security vulnerabilities, exploits, and APT tools, techniques, and procedures.
Familiarity with network security vulnerabilities, exploits, malware, and digital forensics is desirable.
Excellent verbal and written communication skills, adaptable to audience.
Decisive and able to make difficult decisions in high-pressure environments.
Exercise independent judgment in methods, techniques, and evaluation criteria.
Ability to handle multiple competing priorities in a fast-paced environment.
Ability to work well as part of a team and independently.
Ability to remain calm under pressure.
Ability to work in a strong team-oriented environment with a sense of urgency and resilience.
Ability to think outside the box and develop solutions while remaining risk and objective-focused.
Security+ or equivalent certification.

Skills

Cyber Incident Response
Risk Management
Communication (Verbal and Written)
Critical Thinking
Investigative Mindset
Teamwork
Independent Judgment
Decision Making
Adaptability

Location

Global

Work Type

Full-time
In-office culture

Experience Level

Senior

Education Level

Security+ or equivalent certification

Benefits

Affordable, competitive, and flexible benefits

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders.
We foster an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success.
We value unique perspectives from individuals with diverse backgrounds and experiences.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
We offer opportunities to learn, grow, and make an impact.