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About the Role
Roswell Park Care Network has a wonderful opportunity for a Patient Services Representative to work at our Wehrle Urology location in the village of Williamaville, NY. The Patient Service Representative (PSR) serves as the initial point of contact for patients, providing administrative and customer service support. Handle tasks such as scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating a positive patient experience and maintaining efficient healthcare operations. Performs general clerical support functions for the PC Practice.
Responsibilities
- Greets and welcomes patients and visitors in person and over the phone professionally.
- Announces patients and visitors as needed with sensitivity.
- Interacts with fellow workers in a way that promotes a respectful and cooperative working environment.
- Assists nurses, physicians, and other clinical and/or medical staff with administrative support.
- Responds accurately and efficiently to tasks received from providers, other office staff, and billing.
- Opens and closes the patient waiting room.
- Utilizes spare time in work-related activities that contribute to the clinic's needs.
- Adheres to policies, procedures, and regulations.
- Registers patients using EMR.
- Coordinates and prepares patient’s appointments and itinerary.
- Checks insurance eligibility and verification on every patient.
- Collects and scans insurance and other required documents.
- Checks reports to ensure coverage and proper co-pay collection.
- Confirms insurance eligibility and verification prior to scheduling new patient appointments.
- Performs new patient intake including entry into EMR.
- Verifies and updates patient demographic and insurance details at each visit.
- Collects identification and insurance cards, copying or scanning them for the patient's record.
- Scans other relevant patient information into the Electronic Medical Record (EMR).
- Enters data from source documents into the computer following the format displayed on screen and enters necessary codes.
- Compiles, sorts, and verifies the accuracy of data to be entered.
- Responds to inquiries regarding entered data and makes corrections as necessary.
- Retrieves patient records, test results, and/or charts from outside sources.
- Prepares paperwork and patient records related to their area of responsibility.
- Collects co-pays and past due balances on patient accounts.
- Processes payments and issues receipts.
- Handles insurance inquiries and verifies insurance eligibility.
- Optimizes provider schedules by efficiently scheduling and confirming appointments.
- Answers phones, takes messages, and makes appointments.
- Reschedules cancellations.
- Monitors voicemails and returns calls.
- Creates reminder calls.
- Answers patient inquiries, provides general information, and addresses concerns.
- Helps patients complete medical forms and guides them on next steps.
- Ensures patient privacy and confidentiality, following HIPAA regulations.
- Invites every patient to join the patient portal and includes proper paperwork and education to the patient.
- Manages patient check-out.
- Acts as a liaison between patients and healthcare providers.
- Maintains and updates patient records.
- Maintains office inventory and equipment, including ordering supplies.
- Maintains cleanliness and organization of the reception area.
- Creates and mails patient letters (no show and 3 call attempt).
- Provides assistance to patients and family members; refers questions to the appropriate department or individual.
- Maintains, sorts, files, and obtains patient records, files, and/or charts.
Requirements
- High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience.
- Must have one (1) year customer service experience in an office, preferably with patients.
- Must have experience working in Windows and with MS Office software.
Skills
- Customer service
- EMR
- Windows
- MS Office software
Location
- Williamaville, NY
Work Type
- Full-time
Experience Level
- 1 year
Education Level
- High School diploma or G.E.D.
- Medical office assistant education program preferred
Benefits
- Medical Insurance via Highmark Blue Cross Blue Shield
- HRA - employer funded
- Dental Insurance and Vision Insurance
- 401(k) with company match
- Company paid life insurance, options for LTD, Critical Illness, Accident
- Generous Vacation and Sick time
- 11 Holidays
About the Company
- Roswell Park Care Network