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About the Role

Zendesk is seeking a driven Account Executive to join their Commercial team across the UK & Ireland. This role focuses on opening new markets, creating opportunities, and helping businesses understand the value of AI-powered customer and employee experience solutions.

Responsibilities

Build pipeline through structured outbound prospecting, account-based research, referrals, events, and targeted engagement with priority accounts.
Drive revenue growth by acquiring new commercial customers and developing innovative strategies for account adoption of the entire platform.
Own the entire sales cycle, from strategic new business prospecting through sophisticated negotiation and expertise closing.
Act as a strategic advisor to C-Suite and VP executives, articulating the vision and transformative value of Zendesk's AI-powered platform and its impact on business objectives.
Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Requirements

At least 4 years of B2B sales or solution engineering experience, preferably in SaaS/AI, with a proven record of exceeding targets.
Consistently deliver against new-business targets.
Demonstrable expertise in end-to-end deal management and navigating complex, multi-month sales cycles in the UK/Irish market.
Work closely with Solution Engineers, Marketing, Customer Success, partners, and sales leadership to create relevant account strategies and deliver excellent customer outcomes.
Proven ability to engage and influence C-level and VP executives, supported by a strong foundational understanding of AI and Generative AI applications.
Exceptional presentation, negotiation, and closing skills, along with experience using key sales tools (Salesforce, Clari, Gong).
Strong foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles, with the confidence to discuss strategic AI roadmaps and Generative AI applications with executive stakeholders.
Ability to travel as necessary to customer and company locations.

Skills

SaaS/AI sales
Solution engineering
B2B sales
End-to-end deal management
C-level engagement
AI and Generative AI applications
Presentation skills
Negotiation skills
Closing skills
Salesforce
Clari
Gong
Artificial Intelligence (AI)
Machine Learning (ML)

Location

UK & Ireland

Work Type

Hybrid
Remote
Onsite
Customer visits

Experience Level

At least 4 years of B2B sales or solution engineering experience

About the Company

At Zendesk, we’re on a mission to power exceptional service for every person on the planet.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.

Equal Opportunity

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.