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About the Role
Digital Theatre+ is seeking a commercially minded, proactive, and personable Account Manager for a 12-month fixed-term contract on a hybrid working basis. This role is crucial for strengthening customer relationships and ensuring institutions continue to benefit from the Digital Theatre+ platform, which provides performing arts educational resources to classrooms worldwide. The position involves managing a portfolio of existing customers, focusing on renewals, retention, and account growth.
Responsibilities
- Managing customer relationships: Building and maintaining strong relationships with a diverse portfolio of customers across the education sector.
- Owning the renewal process: Taking responsibility for customer renewals, engaging proactively ahead of renewal dates and working to secure continued partnerships.
- Negotiating successful outcomes: Handling commercial discussions, overcoming objections and identifying opportunities for increased value or longer-term agreements.
- Protecting customer retention: Identifying accounts at risk of not renewing, understanding customer concerns and taking proactive steps to address them.
- Spotting opportunities: Reviewing customer usage and engagement to identify opportunities to strengthen relationships and maximise account value.
- Managing a busy portfolio: Balancing a high volume of customer interactions, renewal deadlines and competing priorities while maintaining excellent attention to detail.
- Keeping accurate records: Maintaining up-to-date account information, renewal activity and forecasts to support effective planning and reporting.
- Working collaboratively: Partnering with Customer Success, Sales, Marketing and Product teams to share customer insights, resolve challenges and improve the overall customer experience.
Requirements
- Strong relationship-building skills combined with a confident, commercially focused approach.
- 2–3 years' experience in sales, account management or customer success, ideally within a commercially focused environment.
- Strong commercial awareness and the confidence to negotiate effectively and secure positive outcomes.
- Excellent objection-handling skills, with the ability to understand customer concerns, respond constructively and find solutions.
- A proactive, results-driven approach, with the motivation to achieve targets and take ownership of accounts.
- Ability to thrive in a fast-paced, high-volume environment, managing competing priorities and deadlines.
- Strong written and verbal communication skills, with the confidence to build relationships with different types of customers.
- Excellent organisation and attention to detail, ensuring customer interactions and renewal activity are managed effectively.
- A collaborative, adaptable mindset and a willingness to contribute to the wider team's success.
- Takes ownership, enjoys a challenge and understands how to balance delivering an excellent customer experience with achieving commercial results.
- Experience using HubSpot or a similar CRM system (preferred).
- Previous experience managing renewals or selling to schools, universities or other educational institutions (preferred).
- Experience managing customer accounts across different countries and time zones (preferred).
- An interest in theatre, the arts, education or educational technology (preferred).
Skills
- Relationship-building
- Negotiation
- Commercial awareness
- Objection handling
- Proactive approach
- Results-driven
- Time management
- Communication (written and verbal)
- Organisation
- Attention to detail
- Collaboration
- Adaptability
- CRM systems (e.g., HubSpot)
Location
- Hybrid
Work Type
- 12-month fixed-term contract
- Hybrid working
Experience Level
- 2-3 years experience
Benefits
- 25 days' annual leave plus 8 UK bank holidays
- Additional paid day off for birthday
- Company-wide Christmas shutdown with additional paid time off
- One paid Wellbeing Day each year
- Hybrid working arrangements
- Opportunity to work from anywhere for up to four weeks per year (subject to eligibility)
- 24/7 virtual GP access
- Paycare Health Cash Plan (including dental, optical and therapy allowances)
- Employee Assistance Programme
- Free Calm app subscription
- Annual flu vaccination vouchers
- Regular company-funded social events, volunteering opportunities and team activities
- Access to Sanctus coaching
- Udemy online learning resources
- Protected learning time during working hours
- Workplace pension
- Paycare Perks (discounts on shopping, travel and dining)
- Salary sacrifice schemes (subject to eligibility)
- Supportive family-friendly policies
About the Company
- Digital Theatre+ is passionate about transforming teaching and learning through the performing arts.
- Our digital platform brings world-class theatre productions and educational resources into classrooms, supporting educators and institutions across more than 100 countries.
- At Digital Theatre+, you'll be part of a business that brings together creativity, education and technology, helping educators inspire the next generation through the performing arts.
- You'll join a collaborative team where your contributions directly influence customer relationships and business success.
- This is an opportunity to put commercial skills to work in a meaningful sector, managing an international customer portfolio while helping schools and institutions continue to access inspiring educational resources.
Equal Opportunity
- Digital Theatre is an equal opportunities employer.
- We value different backgrounds, experiences and perspectives and are committed to creating an inclusive environment where everyone feels respected, supported and able to contribute.
- We welcome applications from candidates of all backgrounds and are happy to discuss reasonable adjustments throughout the recruitment process.