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About the Role

This role supports the Head of Engineering Services in delivering the divisional strategy, focusing on property management for Savills clients and occupiers. The Head of Central London Engineering will implement the operational strategy, ensuring growth and the RISE initiative, while maintaining connectivity with Savills Property Management. The position requires cost control, budgeting, statutory compliance, governance, and customer service excellence.

Responsibilities

Develop the operational model across the commercial property management portfolio.
Understand site requirements through on-site presence and provide interface to the Head of Engineering Services and the wider business.
Support the London Business Space team and Head of Engineering Services in developing and implementing a solid business plan focused on enhancing best practice.
Consistently evolve the operational model by working with all elements of the business.
Drive development of customer service portals and lead on SEMS implementation.
Assist the London Business Space team and Head of Engineering Services in maximizing financial performance, reviewing cost recoverability and income generation.
Oversee day-to-day liaison with surveyor, RFM, and operational staff to ensure clear communication between SMR and Savills PM.
Align Central London FM Network with RISE and ensure consistent engagement through sector cluster development.
Ensure effective H&S and environmental compliance with all legal and statutory requirements.
Deputize for the Head of Engineering Services on divisional boards and groups.
Identify and implement opportunities to bring service lines in-house.
Work with internal service line leads to gain feedback and develop services.
Attend pitches and support business development initiatives.
Act as a mentor to junior members of the UK Engineering team, managing their development and progression.
Develop individual training plans and Engineering modules for UK Engineering staff with Savills Pathways.
Provide ad-hoc support, leadership, and guidance to managed sites, including interim on-site management.
Evaluate existing contractual relationships and ensure partner service delivery meets agreed specifications.
Produce and coordinate information in line with Savills and client requirements.
Conduct annual appraisals and 6-monthly reviews for direct reports.
Act as Operational Client Relationship Manager for agreed clients.
Lead the UK Engineering Hard services team for external industry awards applications.
Assist the Transitions team and on-site M&E management team with new building M&E mobilization.
Arrange and hold quarterly Engineering meetings with M&E teams to discuss processes, procedures, and innovation.
Attend the Savills Tech Working Group to investigate and present on property management innovations.
Lead contract management, including service partner meetings, report reviews, and KPI monitoring.
Monitor building systems via BMS and other means, performing checks and escalating issues.
Plan and execute audits/inspections of plant rooms and equipment, ensuring compliance and risk management.
Support energy conservation programs, conduct audits, and analyze reports for savings opportunities.
Administer CAFM/PPM systems compliance, maintain asset registers, and manage plant replacement programs.
Lead tendering, analysis, and interviews, managing contractor mobilization.
Embed requisite engineering standards and operations manuals across managed buildings.

Requirements

A recognised H&S qualification by examination is required.
Experience and/or working towards a professional qualification such as MIWFM or Assoc RICS or an equivalent engineering qualification is expected.
Self-motivated individual with excellent interpersonal skills.
Excellent organizational and time management skills with a degree of flexibility.
Ability to take on delegated authority and act independently.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi-let sites.
Knowledge and understanding in preparation of service charge budgets, ensuring agreed times and costs are adhered to.
Understanding of operational property management, building infrastructure, operational engineering, and statutory legislation.
Strong overall experience in a similar position or operational leadership role.

Skills

Interpersonal skills
Organizational skills
Time management skills
Flexibility
Delegated authority
Independent action
Project management
Customer service
Supplier management
Property owner relations
Property management
Service charge budgeting
Building infrastructure knowledge
Operational engineering knowledge
Statutory legislation understanding
Operational leadership

Work Type

Monday – Friday

Education Level

H&S qualification by examination
MIWFM or Assoc RICS or equivalent engineering qualification