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About the Role
Atlassian's Renewals team is seeking a Customer Retention Manager to maximize revenue retention, strategic migration, and expansion efforts for mid-market accounts. This role involves cultivating strong partnerships, positioning the value of Atlassian's software, and ensuring customer loyalty through a seamless experience.
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support.
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems.
Requirements
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.
- Consistent track record of meeting or exceeding performance goals.
- Native or professional level of Dutch.
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- Mid-level
About the Company
- Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
- Atlassian can hire people in any country where they have a legal entity.
- Interviews and onboarding are conducted virtually, a part of being a distributed-first company.