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About the Role

RA runs a global ticketing marketplace where money moves, tickets scan, and events sell out quickly. The Chief Technical Officer owns the systems behind this, including engineering for web, apps, and the core platform, as well as the underlying infrastructure and deployment speed and safety. This is an engineering-focused role, distinct from product strategy and roadmap ownership.

Responsibilities

Own engineering delivery across web, mobile, and core platform.
Set standards for work scoping, estimation, review, release, and verification in production.
Be accountable for the pace and quality of delivered work.
Own the technical architecture and its multi-year plan, deciding on rebuilds, replacements, or retention.
Own reliability, performance, and security, with ticketing and payments meeting the highest standards.
Own the technical aspects of payments, including gateway integrations, pay-in/pay-out infrastructure, fraud tooling, and risk/compliance systems.
Own developer effectiveness and set the risk model for shipping.
Integrate AI into RA's engineering practices across tooling, code review, testing, and delivery.
Partner with the Chief Platform Officer on delivery planning, scoping, backlog readiness, and technical trade-offs.
Assess and develop the existing engineering leadership team.
Build the leadership layer beneath you, own technical hiring, and maintain the engineering bar.
Reduce dependencies on any single individual.
Own build-versus-buy decisions and RA's technology spend, including vendors, infrastructure costs, and investment sequencing.
Set engineering metrics across delivery, reliability, incidents, and developer effectiveness, using them for system improvement.

Requirements

Ten or more years leading engineering organizations, with several years at Head of Engineering, VP Engineering, Chief Technical Officer, or equivalent level, managing managers.
Experience running systems where failure is expensive and visible, such as high-traffic consumer platforms, payments, ticketing, or comparable transactional infrastructure.
Demonstrated ability to raise delivery pace in an existing organization.
Genuine AI fluency in engineering practice, with specific examples of how AI tooling improved team workflows.
Strong architectural judgment and a track record of simplifying systems while improving reliability and speed.
Proficiency in either web or native mobile engineering, or the judgment to lead one credibly without direct building experience.
Experience with payments, financial flows, or regulated data, and comfort working within a policy framework set by Finance.
Ability to distinguish real technical debt from older work and sequence rebuilds without disrupting business operations.
Experience improving existing teams rather than solely building from scratch.
Clear, direct communication skills with non-technical stakeholders.
Experience in ticketing, marketplaces, events, music, or media is advantageous.
A passion for electronic music and an interest in the global electronic music community.

Skills

Engineering leadership
AI tooling integration
Technical architecture
System reliability
Performance optimization
Security
Payment systems
Fraud detection
Risk and compliance
Developer effectiveness
Build vs. buy decisions
Technology spend management
Engineering metrics
Web engineering
Mobile engineering
Communication with non-technical stakeholders

Location

London

Work Type

Permanent
Full-time
Hybrid

Experience Level

Senior leadership
Managing managers

Salary/Compensations

£100,000 to £140,000

Benefits

Generous annual leave policies
Hybrid or remote work options
Matching pension schemes and/or 401k
Comprehensive staff wellbeing initiatives
Discounted ClassPass memberships
Custom-fitted earplugs
Company-led social events
Team lunches
Discounts on RA merch
Paid annual volunteering allowance
Regular company-wide Q&A’s with senior leadership
Ongoing virtual educational training sessions

About the Company

Resident Advisor has been a home for electronic music culture since 2001, offering event discovery, ticketing, news, editorial, artist profiles, films, and a weekly mix series.
The web platform is used by around 7 million people monthly, with a wider audience across apps and other channels.
The company operates a network of contributors and city managers globally.
RA is 25 years old, independent, and B Corp certified.
RA is committed to being indispensable to the artists, promoters, and audiences within electronic music culture.
RA is independent and answers to the culture it came from, enabling long-term decision-making.
Staff, contributors, and international teams are active participants in the scenes they cover.
RA has been B Corp certified since 2024, adhering to social and environmental impact standards.
RA values electronic music as art, celebrates progressive values, advocates for inclusivity and equity, honors the past, present, and future of electronic music, uses innovation to empower the community, chooses honesty over gain and purpose over profit, and is always 'front left'.

Equal Opportunity

RA is committed to diversity, equity, and inclusion.
We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations.
We aim for our team to reflect the communities we engage with.