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About the Role
Shift4 is redefining commerce by simplifying complex payments ecosystems globally. As a leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses.
Responsibilities
- Maintain and update information on the CRM database (Salesforce)
- Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks
- Create and process sales orders with the Sales and IT team
- Manage accounts and perform data entry tasks as necessary
- Inside sales
- Serve customer base primarily through calls
- Act as a point of contact for customer queries and respond promptly to their needs and requests
- Serve as an important contact for customer queries regarding the new Japan Tax Free System for current merchants, responding promptly to their needs and requests
- Build sales relationships with the current customer base (small and unmanaged portfolio)
- Make outbound calls to current customers to ensure their needs or questions are met
- Resolve customer issues related to Global Blue service, regulations, or technology
- Train merchant staff
- Answer merchant/customer phone calls and transfer to the correct person
- Ensure professional customer service standards are maintained
Requirements
- Previous telesales, account management, and customer service experience
- Results-driven and highly motivated with a desire to learn and explore different working practices to achieve targets
- Comfortable with handling data and doing simple analysis
- An excellent communicator and relationship builder
- Able to think ahead and ask appropriate questions to maximize sales opportunities
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- A tenacious, self-driven, and hard-working attitude to work
- Experience working to targets and deadlines in the competitive market
Skills
- Salesforce
- CRM database management
- Report generation
- Invoicing
- Sales order processing
- Data entry
- Telesales
- Account management
- Customer service
- Communication
- Relationship building
- Negotiation
- Problem resolution
- Data analysis
About the Company
- Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
- As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
- For more information, visit www.shift4.com.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.