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About the Role
As a working student in client support, you will be the central point of contact for our clients, contributing significantly to a positive client experience. You will be the first point of contact for clients with questions about products, applications, and digital services.
Responsibilities
- Handle incoming inquiries via phone and email with a high service standard.
- Analyze and pre-screen requests for quick problem resolution.
- Coordinate and systematically forward complex cases to the responsible departments.
- Ensure complete and traceable ticket documentation.
- Maintain and develop our knowledge base, FAQs, and service content.
- Participate in the continuous improvement of processes, service quality, and customer experience.
Requirements
- Currently pursuing a degree and interested in a long-term collaboration.
- Ideally possess initial practical experience from internships or part-time jobs in customer support or a similar role.
- Communicate in a friendly, empathetic, and understandable manner, always maintaining a service orientation.
- Work in a structured, meticulous, and confident manner, even with a high volume of inquiries.
- Enjoy collaborating with various departments and ensure smooth information flow.
- Possess good basic technical understanding and quickly navigate digital applications and tools.
- Have very good written and spoken German and secure English skills.
Skills
- Customer Support
- Communication
- Service Orientation
- Structured Work
- Collaboration
- Technical Aptitude
- Digital Tools
- German Language
- English Language
Location
- Central locations
Work Type
- Working student
- Mobile working
- Flexible working hours
Experience Level
- Entry-level
Education Level
- Student
Benefits
- Support for mobile working
- Modern office spaces
- Attractive, central locations
- Flexible working hours
- Compatibility of work, studies, and personal interests
- Opportunity to start a career after graduation
About the Company
- Discover, develop, and place talent for approximately 40 years.
- Company values: Mastery, Integrity, Responsibility, and Innovation.
- Agile organization with an open feedback culture.
- Dynamic company adapting to market demands and customer needs.
- Promotes a co-entrepreneurial culture with individual responsibility.
- Welcomes and develops new ideas.
- Appreciative and open communication across all levels.
- Interdisciplinary teams and strong networking.
- Fosters collegiality and teamwork.
- Maintains a peer-to-peer relationship and uses informal address ('du').
Equal Opportunity
- Diversity is a given. We welcome applications from all individuals – regardless of gender, sexual identity, ethnic origin, age, disability, religion, or belief.