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About the Role
The IT Engineer supports the High-Level Control (HLC) layer and supporting IT infrastructure (applications, servers, storage, virtualisation and backup / failover) of the Baggage Handling Systems (BHS) at customer sites. The role diagnoses and resolves HLC and IT incidents, carries out tested upgrades and patches under change control, and supports cybersecurity remediation, so that the systems remain available, high-performing and secure.
Responsibilities
- Provide site-based technical support for HLC & IT infrastructure across different sites, with guidance from the Hotline and senior engineers
- Travel between sites at short notice for emergencies
- Act as first point of contact for HLC incidents; diagnose across application, servers, storage & network, and escalate complex cases to the Hotline
- Carry out fixes on site under change control
- Work with Hotline on complex incidents; keep the customer updated on status & solutions
- Test upgrades, patches & firmware before deployment and implement the patches, following approved procedures
- Support deployments with vendors & Hotline; support FAT & SAT
- Keep backups & configs aligned to baselines; support failover readiness checks
- Analyse logs & occurrences to identify root causes; propose corrective actions
- Prepare & review SUCOs/SARs for customer approval
- Support availability, performance & security improvements, including VAPT remediation
- Prepare monthly report: availability, key incidents, trends, open actions
- Train Control Room staff & customer operators on system use
- Maintain config & troubleshooting procedures; share lessons learned
- Follow permit-to-work, airside, cybersecurity & access-control rules
Requirements
- Degree / Diploma in Computer Science, Information Technology, Computer / Electronics Engineering or a related field
- Degree + 1–3 yrs, or diploma + 3–4 yrs, of IT infrastructure / system support experience, ideally on live operational systems (Baggage Handling System or similar)
- Strong fresh graduates with relevant internship or project experience may be considered for junior level
- Working knowledge of Windows / Linux, VMware / Hyper-V, NAS/SAN, networking & security; willing to learn HLC / SCADA applications
- Able to travel between sites at short notice
- Able to obtain an Airport Pass and work airside
Skills
- HLC / SCADA applications
- Windows / Linux
- VMware / Hyper-V
- NAS/SAN
- Networking
- Security
- Cybersecurity remediation
- VAPT
Location
- Singapore
Work Type
- Site-based
Experience Level
- 1-3 years (Degree)
- 3-4 years (Diploma)
- Junior level (Fresh graduates with relevant experience)
Education Level
- Degree / Diploma in Computer Science, Information Technology, Computer / Electronics Engineering or a related field
About the Company
- Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets.
- Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge.
- We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees.
- Our common goal is to implement outstanding and innovative projects worldwide.
- A member of BEUMER Group, located in Singapore BEUMER Group Singapore Pte. Ltd. is strategically located at the Singapore Changi International Airport, one of the busiest airports in the world.
- We have more than 200 employees working in our various business segments such as Airport systems, Logistics and Customer Support.