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About the Role
Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to resolve problems and ensure satisfaction, while promoting products and services. Works under the direction of the Field Supervisor or General Manager.
Responsibilities
- Works under general supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems courteously, professionally, timely, and accurately
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories accurately and timely
- Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns
- Completes routine maintenance and equipment cleaning as needed
- Responsible for delivery and removal of parts and equipment for service work
- Records all required information on customer calls using a hand-held device and completes all forms and paperwork neatly, timely, completely, and accurately
- Collects payment from customers
- Communicates with dispatch to provide accurate status reports of activities and availability
- Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to customers and calls Sales and Service Coordinator with specifics on replacement product sales leads
- Ensures company property, vehicles, and tools are used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures, ensures vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Maintains regular, reliable attendance
Requirements
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds
- Ability to lift and carry items weighing up to 50 pounds
Skills
- Servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude
- Ability to operate all necessary tools and equipment
- Reading wiring diagrams
- Troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Properly start up and balance airflow
- Properly align belts and pulleys on all systems with little to no supervision
- Install a basic duct fitting
- Troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
Work Type
- Full-time
Experience Level
- 0-2+ years
Education Level
- High school diploma or GED
- Technical training certification
- EPA and safety certifications
About the Company
- Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.