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About the Role
Serve as the face of our property, assisting guests with all inquiries to achieve and maintain Hyatt 5-star standards. Conduct a high volume of check-ins and check-outs, professionally handle complaints, and make recommendations to enhance guest stays. Deliver exceptional customer service and create memorable experiences.
Responsibilities
- Serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards.
- Conduct a large volume of check-ins and check-outs.
- Professionally handle complaints.
- Make recommendations to complement our guest’s stay.
- Deliver exceptional customer service to both internal and external guests.
- Strive to create memorable experiences.
Requirements
- Previous Front Office experience - highly regarded
- Exposure to using OPERA system – highly regarded
- Exceptional customer service and interpersonal skills
- Ability to work in a high-volume and fast paced environment
- Strong verbal and written communication skills
- Excellent grooming and personal presentation
- Valid Australian working rights
- Availability to work across a rotating roster, including evenings and weekends
Skills
- Customer service
- Interpersonal skills
- Verbal communication
- Written communication
Location
- Sydney, Australia
Work Type
- Part time
- Full Time
- Onsite
Benefits
- After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
- Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
- Reward and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
About the Company
- At Hyatt, we are turning jobs into careers and we care for people so they can be their best.
- Care comes from an authentic place of empathy and human connection.
- We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
- Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler.
- As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.