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About the Role
SS&C is seeking a Client Relationship Manager to maintain and develop relationships with key client contacts, understand client needs, and drive growth. This role involves engaging with C-suite executives, leading capability workshops, and managing commercial and contractual relationships to ensure client satisfaction and drive process improvement.
Responsibilities
- Maintain and develop personal relationships with key and senior client contacts internally and externally.
- Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C’s service offering.
- Ability to engage effectively at the C-suite level with SS&C clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
- Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
- Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
- Drive and lead capability workshops with clients through a deep understanding of SS&C’s products, services, and technologies and how these can add value to a client's business.
- Lead all commercial and contractual relationships for clients.
- Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
- Senior point of contact for escalations and owns the resolution process from beginning to end.
- Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
- Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
Requirements
- Proven financial and numerical skills are a must and a deep understanding of P&L and revenue forecasting.
- Understanding of the Superannuation & Funds management industry in Australia and front, middle and back-office operations
- 5+ Year’s client relationship management experience.
Skills
- Curiosity and client outcomes focused.
- Demonstrate a high degree of autonomy.
- Credibility at and engagement at the executive level is nonnegotiable.
- Knowledge of Financial Services regulatory environment.
- A good understanding of the client service model, business strategy, structure, and product offering.
- Excellent Communication skills.
- Good analytical skills.
- Good verbal reasoning and numeric skills.
Location
- Melbourne
- Sydney
Work Type
- Hybrid
Experience Level
- 5+ Years client relationship management experience
Benefits
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Discounts on fitness clubs, travel and more!
About the Company
- SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely.
- Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide.
- More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
- SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Equal Opportunity
- SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.