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About the Role

Kyndryl's Cyber Resilience & Connectivity Practice seeks a Customer Technology Advisor specializing in Identity, Privileged Access Management (PAM), and Zero Trust Security. This role focuses on building executive relationships, developing opportunities, influencing security strategies, and helping clients achieve business outcomes through Identity-centric security solutions, rather than traditional delivery-focused architecture.

Responsibilities

Develop and maintain trusted relationships with executive stakeholders including CIOs, CISOs, security leaders, and business executives.
Act as a strategic advisor on Identity, PAM, Zero Trust, and Digital Trust initiatives.
Lead executive workshops, assessments, and roadmap discussions focused on business outcomes and risk reduction.
Translate complex cybersecurity concepts into language and value propositions that resonate with business leaders.
Support client success by ensuring security strategies align with organizational goals, compliance requirements, and operational priorities.
Position Kyndryl as a trusted long-term partner for security transformation initiatives.
Identify, qualify, and shape new IAM, PAM, and Zero Trust opportunities across existing and prospective accounts.
Support pipeline generation, opportunity development, proposal creation, and pursuit execution.
Contribute directly to revenue growth, business development, and account expansion objectives.
Collaborate with Sales, Consulting, and Alliance teams to create differentiated solutions and winning strategies.
Leverage industry relationships and professional networks to develop new business opportunities.
Support renewals, expansions, and strategic cybersecurity transformation engagements.
Serve as Kyndryl's subject matter expert across Identity & Access Management (IAM), Privileged Access Management (PAM), Identity Governance, and Zero Trust architectures.
Lead strategic discussions regarding identity modernization, digital trust, workforce identity, and privileged access security.
Guide clients in developing target-state architectures, transformation roadmaps, and implementation strategies.
Collaborate with strategic alliance partners including Microsoft, CyberArk, SailPoint, Okta, Ping Identity, and other ecosystem partners.
Support opportunity development from initial client engagement through solution definition and delivery transition.
Act as a thought leader both internally and externally through client engagements, industry events, and alliance activities.
Develop executive-level relationships within the Canadian cybersecurity market.
Represent Kyndryl at conferences, executive roundtables, customer events, and partner engagements.
Identify emerging market trends and help shape Kyndryl's Identity and Zero Trust strategy.
Contribute to the growth and evolution of Kyndryl's Digital Trust and Identity Security capabilities.
Mentor and coach team members across Cyber Resilience & Connectivity practice.
Share expertise and contribute to capability development within Identity and Zero Trust domains.
Foster collaboration across consulting, sales, delivery, and alliance organizations.
Support Kyndryl's Diversity, Equity, and Inclusion objectives and lead through positive example.

Requirements

Recognized by clients and colleagues for bridging the gap between technical security expertise and business outcomes.
Strong understanding of Identity and Access Management, Privileged Access Management, and Zero Trust principles.
Ability to engage executives, uncover business challenges, create opportunities, and build trusted relationships.
Consultative, commercially aware, and comfortable operating in highly visible client-facing environments.
Success depends as much on influence and relationship-building as on technical expertise.
10+ years of experience in cybersecurity, Identity & Access Management, Privileged Access Management, Zero Trust, or security architecture.
Experience supporting consultative, advisory, pre-sales, or business development engagements.
Demonstrated ability to build and maintain executive-level client relationships.
Proven experience identifying, shaping, and supporting security transformation opportunities.
Strong understanding of Identity-centric security architectures and Zero Trust frameworks.
Experience translating technical cybersecurity concepts into measurable business outcomes.
Experience working with IAM and PAM technologies such as Microsoft Entra ID, CyberArk, SailPoint, Okta, Ping Identity, or similar platforms.
Strong communication, presentation, and stakeholder management skills.
Ability to influence decision-makers across both business and technical audiences.
Experience working collaboratively with sales, consulting, delivery, and alliance organizations.
Experience working within consulting, systems integration, managed services, or cybersecurity advisory organizations.
Established network of executive cybersecurity contacts within the Canadian market.
Experience supporting alliance-driven pursuits with Microsoft, CyberArk, SailPoint, Okta, or similar strategic partners.
Experience supporting large enterprise and regulated industry clients.

Skills

Identity & Access Management (IAM)
Privileged Access Management (PAM)
Zero Trust Security
Identity Governance
Digital Trust
Workforce Identity
Privileged Access Security
Microsoft Entra ID
CyberArk
SailPoint
Okta
Ping Identity
Consultative Selling
Business Development
Executive Relationship Building
Stakeholder Management
Communication
Presentation Skills
Security Architecture
Risk Reduction
Strategic Planning

Location

Canada

Work Type

Hybrid

Experience Level

10+ years

Education Level

Bachelor's degree in Information Technology, Cybersecurity, Business, Engineering, or a related field.
Cybersecurity certifications such as CISSP, CCSP, TOGAF, SABSA, Microsoft, CyberArk, or SailPoint certifications.

Benefits

Access to world-class training, certifications, and professional development opportunities.
Support for career development and journey.
Be Well programs supporting financial, mental, physical, and social health.
Access to cutting-edge learning opportunities.
Continuous feedback.
Personalized development goals.

About the Company

Kyndryl runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.
Kyndryl is at the heart of progress, enabling smarter decisions, faster innovation, and a lasting competitive edge through proven expertise and AI-powered insight.
Kyndryl offers a flexible, supportive environment where well-being is prioritized and potential can thrive.
Kyndryl's partnerships with leading technology providers and industry alliances provide access to world-class training, certifications, and professional development opportunities.
Kyndryl is committed to supporting employee development and career journeys.
Kyndryl fosters a culture of empathy and shared success.
Kyndryl offers a dynamic, hybrid-friendly culture that supports well-being and empowers growth.

Equal Opportunity

Kyndryl welcomes people of all cultures, backgrounds, and experiences.
Kyndryl encourages applications even if candidates don't meet every requirement.
Kyndryl believes in growth and is excited to see what candidates can bring.
Kyndryl is dedicated to welcoming everyone into the company.
Kyndryl provides the ability to thrive and contribute to a culture of empathy and shared success.
Kyndryl is committed to helping employees thrive.