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About the Role
As a Staff Product Manager, you will set the standard for how AI-powered features reach caregivers and clinicians. You will operate across Abby's core products, ensuring caregiver input contributes to clinician judgment. A key responsibility is to ensure AI features are ready to leave shadow mode and that the AI portfolio is trustworthy, coherent, and shipped with rigor. At the Staff level, you are expected to be a force multiplier, operating with high autonomy, partnering closely with founder, clinical, and engineering leadership to redefine home-based care, and influencing the product organization's approach to AI.
Responsibilities
- Define the Evaluation Standard: Own the gate clinical or caregiver-facing AI features have to clear.
- Own Cross-Surface AI Consistency: Ensure caregiver and clinician products reason about the same patient consistently.
- Set the Bar for AI Product Development: Partner with other PMs to raise the standard of their AI-feature specs, evaluation criteria, and partnership with Applied AI.
- Partner Directly with Applied AI Leadership: Work at the architecture level on how caregiver AI and clinician AI are evaluated, monitored, and iterated post-launch.
- Build for Regulated, Clinically Critical Ground Truth: Ensure evaluation frameworks hold up against clinical scrutiny and payer/compliance review.
Requirements
- 8+ years of product management experience, with a proven track record of leading complex, high-impact AI or ML product initiatives at a Staff or Lead PM level in a high-growth tech environment.
- Direct experience designing evaluation frameworks for AI systems in production and deciding how AI features’ real-world performance is measured, monitored, and gated before and after launch.
- Strong technical acumen, particularly in working with engineering and Applied ML and AI teams to build data-intensive or AI-driven platforms.
- Deep empathy for users (family caregivers and care recipients) and a rigorous approach to qualitative and quantitative research in a regulated environment.
- Thrive in fast-paced startup environments, adapt quickly, solve challenges with creativity, and deliver results without unnecessary complexity.
- Ability to distill complex healthcare and technical concepts into clear, actionable product requirements and compelling strategic narratives for executive stakeholders.
Skills
- AI Product Depth
- Technical Fluency
- Customer Obsession
- Relentless Resourcefulness
- Exceptional Communication
- HealthTech
- Medicaid waivers
- Highly regulated industries
- LLMs
- Machine learning
- AI-native consumer products
- Marketplace or labor-supply business model
Location
- San Francisco, California
Work Type
- Full-time
- Hybrid
Experience Level
- Staff
Benefits
- Competitive compensation packages
- Comprehensive health coverage (medical, dental, vision)
- Generous paid time off
- 10 paid company holidays
- Financial savings benefits (HSA contributions, optional FSA, commuter benefits)
- Full coverage of all 401(k) account fees
- Paid parental leave (up to 10 weeks)
About the Company
- Abby Care is building the leading AI-native platform for family-led care.
- America is facing a growing care crisis with millions needing care at home.
- Over 50 million family caregivers support loved ones without adequate tools, training, or recognition.
- Abby Care believes families are the largest untapped caregiving workforce and technology can help them deliver better care.
- The platform combines clinical oversight with AI to train, enable, and support family caregivers.
- Abby Care's platform helps health plans and government partners understand, verify, and improve care in the home.
- The company expands access to care, reduces reliance on higher-cost settings, and ensures public dollars are spent effectively.
- Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs.
- The company envisions a future where family-led care is a core part of the healthcare system.
Equal Opportunity
- Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.
- Reasonable accommodation during the application or hiring process is available for individuals with disabilities.
- Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law.
- Abby Care is an E-Verify participating company.
- Abby Care may use automated decision tools to help match and rank candidate qualifications, but all hiring decisions involve final human review and input.