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About the Role
As an Account Supervisor, you will own and/or support the day-to-day client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. You will be responsible for maintaining a high standard of client service and identifying and acting on key business insights that will drive results for both the agency and your client partners. You will lead internal cross-functional teams to deliver on all work flowing through the Agency. This role is key to ensure client’s expectations are met and the agency operates at profitable levels, with an emphasis on project delivery excellence.
Responsibilities
- Lead kick-off meetings and conduct rigorous follow-up to stay on the critical path, ensuring communication of project status to all key stakeholders on a regular established basis; work collaboratively with all functions throughout the life of a project
- Lead and/or support developing project SOWs, budgets, WBS, Trackers, and Reports & Reconciliation
- Timely development of key client contact reports
- Gathering and organizing all client-related assets
- Support the development of client presentations
- Display ability to respond quickly and appropriately to client requests
- Begin to demonstrate confidence and industry expertise as one of the day-to-day voices of the Agency
- Acquire in-depth knowledge of, and be conversant in client’s business – their key issues, competitive situation and industry trends
- Anticipate potential relationship or expectation issues, advising upper management in time to act proactively
- Elevates risks and works collaboratively with the team to build solutions
- Display marketing curiosity and willingness to learn
- Stay abreast of category/industry activities and market dynamics including competitive intelligence
- With support, help deconstruct client brand and business challenges in order to develop actionable strategies that are then translated into actionable creative briefs.
- Help identify and support the organic development of incremental business within existing client portfolios
Requirements
- Minimum of 6-7 years of marketing experience.
- At least 3-4 years in a client-facing services role in an agency environment
- Must have Marketing Agency experience - those without marketing agency experience will not be considered
- Strong understanding of strategic marketing and business principles
- Strong understanding of the current media landscape and understand how to apply that understanding to holistic and integrated solutions for brands.
- Proven success leading team-based projects
- Strong planning and organizational skills: time-management, working to critical paths, budgeting, facilitating meetings, multi-tasking, attention to detail, follow up, etc.
- Love building relationships and getting to know clients
- Client-side experience is considered a significant asset, particularly within Tier 1 brand or Financial Institution
- Experience working on large consumer-facing brands
Skills
- Strategic thinking
- Project management
- Collaboration
- Detail orientation
- Communication
- Time management
- Budgeting
- Multi-tasking
- Attention to detail
- Relationship building
Experience Level
- 6-7 years of marketing experience
- 3-4 years in a client-facing services role in an agency environment
Benefits
- Competitive compensation package
- Enviable benefits
About the Company
- We’re a strategic, creative and client focused group of people working hand in hand to solve problems for some really great brands.
- We always look ahead – changing and evolving as the industry changes.
- We love problems above channels. Insights above fads. Ideas that drive tangible results for our clients.
- We are one of Canada’s largest independent agencies.
- While we have enterprise-sized ambitions we’ve retained our start-up DNA, which is our tenacity; relentlessly focus on quality and client satisfaction.
- We’re always embracing change; from our clients, the industry and within the four walls of our operation.