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About the Role
Join our e-Business team at Thermo Fisher Scientific and contribute to digital transformation and customer engagement. You'll lead digital and eCommerce initiatives, analyze customer behavior, and optimize our online presence across multiple channels. Working with cross-functional teams, you'll use advanced tools and technologies to deliver data-driven insights and implement innovative digital strategies that enhance customer experience and drive business growth.
Responsibilities
- Drive decision-making through data analysis and insights to optimize eBusiness operations
- Build strong reporting frameworks to track performance and identify areas for improvement
- Ensure smooth execution of all eBusiness strategies, addressing challenges proactively
- Understand performance metrics and work with Analytics and Customer insights to establish KPIs for reporting
- Champion digital transformation across the organization, increasing digital awareness at all levels
- Promote eBusiness initiatives as a key growth driver, ensuring widespread organizational buy-in and support
- Collaborate with divisions - functions to gain alignment of eCommerce/web intiatives with organizational goals
- Engage with stakeholders to develop business justification and approval to move efforts forwards.
Requirements
- Experience in a matrix organization delivering shared objectives in a global environment
- High degree of resilience with ability to successfully prioritize and deliver multiple and competing projects/priorities under pressure across a complex global organization
- Proven track record of taking ownership and driving results.
- Demonstrates a strong understanding of business insight and a focus on customer needs
Skills
- Strong customer experience focus
- Strong knowledge of scientific customers and digital technology enablement
- Strong experience with content management systems (AEM, WordPress) and marketing automation platforms (Eloqua, Salesforce), Power BI, win-back, web analytics, ad-hoc analysis
- Experience with data analysis and visualization tools for performance tracking and reporting
- Strong project management skills with ability to handle multiple concurrent projects
- Good verbal, written and presentation communication skills in both Japanese and English.
Location
- Office
Work Type
- Standard (Mon-Fri)
Experience Level
- 5-6 years of experience in digital marketing, e-commerce, or related field
Education Level
- Bachelor Engineering, Digital Technology or Commerce / MBA Marketing
About the Company
- As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.