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About the Role
As a key member of the Digital Commerce team, you will lead and scale priority digital initiatives across multiple channels in Japan, translating commercial priorities into a clear digital roadmap and ensuring successful delivery, adoption, and value realization to improve customer experience and drive revenue.
Responsibilities
- Contribute to achieving a combined $1B of eRevenues in APJ over the STRAP period.
- Own the Japan digital portfolio and annual execution plan, aligned with Japan business priorities and the APJ digital roadmap.
- Lead priority programs across TF.com, eCommerce, B2B, Supply Center, Dealer Partner Portal, Dealer Dashboard and related digital capabilities from intake and prioritization through launch and benefits realization.
- Own the Japan go-to-market and adoption plan for the Dealer Partner Portal, including dealer segmentation, rollout phasing, communications, field readiness, training, support model and adoption targets.
- Translate business needs into scope, business cases, milestones, resourcing, funding needs, success metrics and decision points.
- Make trade-offs and escalate decisions when required.
- Establish and run digital program governance, including steering forums, status reporting, risk and issue management, dependency tracking, change control and executive communications.
- Partner with Japan Sales, Marketing, Commercial Excellence and business groups to align customer journeys, channel strategy, campaigns and field execution with digital programs.
- Coordinate APJ Digital / eBusiness, IT, digital engineering, data science and analytics, PMO and vendor resources to deliver releases, enhancements and process improvements.
- Track delivery, usage, customer experience, incremental eRevenue and other agreed outcomes, and lead corrective action when performance is below plan.
- Oversee relevant vendor and agency relationships, including scope, deliverables, performance and budget controls.
- Champion digital commerce transformation and maintain compliance with Thermo Fisher policies, applicable laws and data governance requirements.
Requirements
- Bachelor’s degree in Business, Marketing, Technology, Engineering or a related field, or equivalent experience.
- MBA or master’s degree preferred.
- 8–10+ years of experience in digital commerce, eBusiness, digital product management, commercial program management or a related field.
- Experience leading complex cross-functional programs.
- Demonstrated experience translating commercial priorities into digital roadmaps, business cases, launches and measurable adoption or revenue outcomes.
- Experience with B2B or B2C eCommerce, web platforms, dealer or partner portals, customer journeys and change management.
- Experience working in a global, matrixed organization and influencing senior stakeholders across functions, divisions and geographies.
- Strong commercial acumen, structured program-management capability and confidence making prioritization and escalation decisions.
- Excellent written, verbal and presentation communication skills in both Japanese and English.
- Strong analytical skills with experience using tools like Adobe Analytics, Power BI, Salesforce, and marketing automation platforms.
- Experience with web content management systems, particularly Adobe Experience Manager.
- Proficiency in digital commerce marketing best practices, trends, and emerging technologies.
Skills
- Digital commerce
- eBusiness
- Digital product management
- Commercial program management
- B2B eCommerce
- B2C eCommerce
- Web platforms
- Dealer portals
- Partner portals
- Customer journeys
- Change management
- Program management
- Stakeholder management
- Adobe Analytics
- Power BI
- Salesforce
- Marketing automation platforms
- Web content management systems
- Adobe Experience Manager
Location
- Office
Work Type
- Standard (Mon-Fri)
Experience Level
- 8-10+ years
Education Level
- Bachelor's degree
- MBA or master's degree preferred
About the Company
- As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
- Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
- We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.