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About the Role
The Customer Outcomes Platform Architect is a technical advisory role responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. This role ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and platform technical health. It is a consultative position focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities
- Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Maintain skills / certifications.
- Support the professional development of others through mentoring.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 20%
- Creativity with comfort running programs independently within a "startup paced" environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- Must be authorized to work in Japan
Skills
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Must be fluent in Japanese
Location
- Japan
Work Type
- Flexible
Experience Level
- 12+ years progressive experience
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.