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About the Role

Every traveler comes to Expedia Group with different needs, preferences, and intentions. The opportunity is to create experiences that understand those differences and become more useful with every interaction. As part of our AI Platforms, Personalization, Memory, and Signal Capture team, you will help define how traveler signals, preferences, behaviors, memory, and feedback come together to power the next generation of personalized travel experiences. This role sits at the intersection of product design, personalization, AI and machine learning, and systems thinking. You will help turn complex technology and data into intuitive experiences that progressively understand travelers better while giving them confidence in the experiences we create.

Responsibilities

Own meaningful parts of the personalization experience from exploration through product delivery.
Work across product surfaces and the underlying technology layer, connecting what Expedia Group learns about travelers with experiences that become increasingly relevant and useful over time.
Partner closely with Product, Engineering, Data Science, Machine Learning, Analytics, Pricing, and Design to explore opportunities across memory, signal capture, personalization models, and cold-start experiences.
Shape the future of personalization by defining and designing experiences that help Expedia Group better understand traveler intent, preferences, and behavior, and translate those signals into meaningful personalized experiences.
Solve the cold-start challenge by exploring ways to create value from a traveler’s first interactions, moving experiences from limited context toward increasingly relevant personalization.
Design better signal-capture experiences by creating thoughtful ways for travelers to express what matters to them, explicitly or implicitly, while considering how personalization can remain understandable and explainable.
Connect the experience and the system by thinking across individual product surfaces and the broader personalization ecosystem, including how signals, memory, models, and traveler interactions influence one another.
Turn complex technology into intuitive experiences by partnering with technical teams to translate opportunities in AI, machine learning, data, and personalization into experiences travelers can understand and use.
Use high-fidelity prototyping and experimentation to make ideas tangible, evaluate possibilities, and accelerate learning.
Help promising concepts mature into experiences that can inform and become part of Expedia Group products.
Bring strong interaction and visual design judgment to complex problems, translating conceptual thinking into cohesive, polished experiences.
Communicate the thinking, evidence, tradeoffs, and opportunities behind your work so partners and leaders can make informed decisions.
Share patterns, learnings, and approaches that help other teams apply personalization thinking across the traveler journey.

Requirements

8+ years of product design, UX design, interaction design, or equivalent experience creating digital products and experiences.
Bachelors or Masters degree in User Experience Design, Human-Computer Interaction, or a related field; or equivalent professional experience.
A portfolio demonstrating strong product-design craft across complex digital experiences, including work that progressed toward or into market.
Ability to translate ambiguous or technically complex opportunities into clear, intuitive product experiences.
Strong systems thinking and the ability to connect individual interactions across broader journeys, platforms, or ecosystems.
Experience collaborating with cross-functional partners such as Product, Engineering, Data Science, Machine Learning, or Analytics.
Experience with, or demonstrated ability to quickly learn, AI, personalization, machine learning, or data-informed product experiences.
Strong prototyping skills and the ability to use prototypes to explore interactions, communicate ideas, and evaluate product directions.
Strong communication and storytelling skills, with the ability to articulate design rationale and influence cross-functional partners and senior stakeholders.
Ability to work effectively in ambiguous, evolving product spaces while maintaining a high bar for craft and execution.

Skills

Product Design
UX Design
Interaction Design
AI
Machine Learning
Personalization
Systems Thinking
Prototyping
Storytelling

Location

Austin
Seattle
San Jose
San Francisco
Los Angeles
New York
Chicago

Work Type

Full-time

Experience Level

8+ years of experience

Education Level

Bachelors or Masters degree in User Experience Design, Human-Computer Interaction, or a related field; or equivalent professional experience.

Salary/Compensations

Austin: $173,000.00 - $242,500.00, potential up to $277,000.00
Seattle: $173,000.00 - $242,500.00, potential up to $277,000.00
San Jose: $187,000.00 - $261,500.00, potential up to $299,000.00

Benefits

Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
Expedia Group is a global travel company powered by passionate people, trusted partnerships, and leading technology.
Expedia Group connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.