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About the Role
Maev is seeking a Freight & Logistics Manager to oversee the day-to-day execution of its transportation network, including the frozen supply chain, fulfillment centers, and various sales channels. This role involves managing product movement, ensuring reliable and cost-effective delivery, and serving as the primary contact for freight issues. The position is crucial for building a scalable transportation function to support Maev's growth, partnering with the Director of Fulfillment Operations to monitor performance, drive cost savings, and establish scalable processes.
Responsibilities
- Own day-to-day execution of inbound and outbound freight, with a focus on Maev's frozen supply chain
- Coordinate shipments between co-manufacturers, warehouses, 3PLs, fulfillment centers and channel partners
- Schedule trucks, manage appointments and coordinate pickups and deliveries
- Ensure accurate and timely shipping documentation and information
- Monitor shipments from pickup through delivery and proactively identify and resolve exceptions
- Serve as the primary internal escalation point for urgent freight issues
- Coordinate select parcel shipments and resolve delivery exceptions as needed
- Partner with warehouses and carriers to reduce shipment errors, reships and service failures
- Manage day-to-day relationships with carriers, brokers and transportation service providers
- Hold transportation partners accountable to agreed-upon service levels and performance expectations
- Monitor carrier performance, identify recurring issues and drive corrective actions
- Manage freight claims, shipment discrepancies and transportation-related invoice issues through resolution
- Build strong working relationships with Maev's 3PL and warehouse partners to improve end-to-end shipment execution
- Partner with the Director of Fulfillment Operations to develop and execute Maev's freight strategy
- Identify opportunities to reduce freight cost while maintaining or improving service levels
- Analyze transportation spend, shipment patterns, carrier performance and service failures to identify improvement opportunities
- Implement approved cost-saving initiatives and measure results
- Support carrier and transportation provider sourcing, RFPs and negotiations as needed
- Help develop transportation strategies that support future channel expansion, including wholesale and retail
- Establish and maintain freight KPIs and build regular reporting and visibility into transportation performance
- Conduct root-cause analysis on recurring freight and delivery issues
- Translate data into actionable process improvements
- Partner with Finance to ensure freight costs are accurately tracked and understood
- Build and document scalable freight processes, SOPs and escalation procedures
- Improve communication and handoffs between Maev, warehouses, carriers and other logistics partners
- Identify opportunities to reduce manual work and improve transportation visibility
- Develop processes that can scale as Maev adds SKUs, channels, fulfillment locations and retail customers
- Support transportation readiness for new channel launches and major commercial initiatives
- Partner closely with Fulfillment, Planning, Procurement, Manufacturing, Finance and Omni teams
- Work with Planning to ensure transportation plans align with production and inventory requirements
- Partner with Manufacturing and Procurement on inbound transportation requirements
- Support Omni and Fulfillment teams with transportation requirements for Amazon, Chewy and future wholesale/retail expansion
- Communicate proactively when transportation issues create potential service, inventory or financial risks
Requirements
- 4+ years of experience in freight, transportation, logistics or supply chain operations
- Hands-on experience managing domestic freight transportation and carrier relationships
- Experience coordinating LTL/FTL transportation and working with carriers, brokers and/or 3PLs
- Strong understanding of freight execution, including scheduling, appointments, documentation, tracking and exception management
- Experience managing freight claims, accessorials and invoice discrepancies
- Experience with frozen, refrigerated or temperature-controlled supply chains strongly preferred
- Strong analytical skills and experience using data to identify cost and service improvements
- Strong Excel/Google Sheets skills; experience with freight management or TMS systems preferred
- Excellent communication skills and the ability to work effectively with external partners
- Highly organized with exceptional attention to detail
- Strong sense of urgency and demonstrated ability to resolve time-sensitive operational issues
- Comfortable operating in a fast-paced, ambiguous environment with a high degree of ownership
- Analytical and a creative problem solver by nature
- Embody ownership and execution at all levels
- Energized by difficult and ambiguous problem spaces
- Take on obstacles with determination and excitement
- Pride in personally making an impact on a business' trajectory
- Ability to manage up and self-identify
- Insatiably curious, kind, and empathic
- Expansive worldview
- Ready to do something meaningful and impactful
- Love to learn and get things done
Skills
- Freight execution
- Transportation management
- Logistics operations
- Supply chain operations
- Domestic freight transportation
- Carrier relationship management
- LTL/FTL transportation coordination
- Carrier management
- Broker management
- 3PL management
- Scheduling
- Appointment management
- Documentation management
- Shipment tracking
- Exception management
- Freight claims management
- Accessorial management
- Invoice discrepancy resolution
- Frozen/refrigerated supply chain management
- Data analysis
- Cost and service improvement identification
- Excel/Google Sheets proficiency
- Freight management systems (preferred)
- TMS systems (preferred)
- Communication
- Organization
- Attention to detail
- Problem-solving
- Process improvement
- Scalable process development
- Performance reporting
- Root-cause analysis
- Cross-functional collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
About the Company
- Maev is the first and only Human-Grade Raw Food for Dogs, focused on innovation and radically improving the lives of dogs and dog parents.
- The company is well-positioned in the pet nutrition market due to strong industry growth, increased focus on nutrition, and traditional kibble losing market share.
- Maev is the #1 fastest-growing, most disruptive brand in the Pet category and the 38th fastest-growing private company in America as of 2023.
- The team consists of thought leaders, risk-takers, and innovators who attract top-tier talent from leading brands and organizations.
- Maev is an ambitious company that has built its success from the ground up.