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About the Role

Vallen's Storeroom Supervisor is a staff management position integrated within a customer's location to oversee and lead day-to-day activities of a team of 1 to 2 associates engaged in customer support, crib and/or storeroom operations. They are responsible for training and managing the work functions of Buyers, CSRs, Warehouse Workers, Crib Attendants, Inventory Control, VMI, and/or other operational support roles that align with the needs of their assigned customer. They ensure work activities are efficient, safe, in compliance with operating policies and procedures and meet the highest level of customer satisfaction in an Integrated Supply and solutions serviced customer.

Responsibilities

Participate in interviews, coaching, training, and delegating work assignments.
Prepare documentation for disciplining associates while enforcing company policies, procedures, and productivity standards.
Ensure storeroom is attended to and follows ISO compliance per contract with customer.
Train and mentor associates on proper handling of storeroom materials, usage of storeroom tools, and operating policy and procedures.
Ensure the safe operation of the storeroom.
Research and perform root cause analysis for complex site/customer issues.
Engage with customers for resolution on escalated issues.
Audit and review the daily work of others for accuracy.
Provide coverage for staffing needs in various functional roles as needed.
Ensure team resources are used effectively and productivity and profitability targets are met.
Collaborate with leadership to produce service level reports.
Participate in internal Vallen and/or customer audits.
Prepare materials for quarterly site presentations to plant management regarding Vallen's service, projects, and activities.
Identify customer cost savings through process improvement and product price variance.
Provide high-level customer service by responding to customers via phone, email, or in person.
Serve as an escalation point for unresolved and/or complex customer service issues.
Assist management with ensuring Vallen's systems of record are accurate for both managed employees and assigned customer.
Perform other related duties as requested.

Requirements

Bachelor's degree preferred in a related field (e.g., Supply Chain, Business, Finance) or a combination of education and experience.
3+ years of relevant experience.
Demonstrated product, industry, and supply chain systems knowledge.
Strong ability to work independently with little supervision.
Demonstrate strong communication, planning, organizational, time management, problem-solving, and customer service skills.
Quality mindset with attention to detail, accuracy, and thoroughness.
Proven ability to set goals and meet tight deadlines with a heavy workload.
Proven ability to read, analyze, and interpret documents and reports.
Ability to mentor new staff and work with existing staff to cross-train.
Proficiency with MS-Office products (Excel, Word).
Technical aptitude to learn all company specific programs and software applications.
Immediate supervision over a unit, section, or department where the majority of the time is spent assigning, reviewing, checking work, and eliminating ordinary difficulties.
Recommend candidates for hiring and termination.
Prepare and conduct performance appraisals and salary reviews.
Apply company policies.
May be required to handle hazardous materials and wear various forms of protective equipment.
Occasional evening and weekend work may be required.
Ability to work physical inventory.
May be required to work in extreme hot, cold, or dusty environments.
Regularly required to sit, stand, bend, and climb.
May be required to lift up to 100 lbs with assistance.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Skills

Supply Chain Management
Customer Service
Inventory Control
Staff Management
Training
Problem Solving
Communication
Planning
Organization
Time Management
MS-Office Suite (Excel, Word)

Location

Customer's location

Work Type

Full-time

Experience Level

3+ years of relevant experience
Staff Management

Education Level

Bachelor's degree preferred in Supply Chain, Business, or Finance

Salary/Compensations

Up to $60K DOE

Benefits

Medical, Dental, and Vision Insurance
401(k) with discretionary company match
Employer-paid Basic Life Insurance
Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation and Sick Days)
Paid Time Off (Holidays)
Employee Assistance Program
Employee Resource Groups
Tuition Reimbursement Program
Employee Referral Program
Safety shoe and safety glasses reimbursement
Employee discounts through BenefitHub
Advancement opportunities

About the Company

Vallen embraces uniqueness and thrives on the diversity of its associates.
Vallen is an inclusive company that values the growth of its associates.
Vallen is an industry leader in delivering flexible supply chain solutions while creating value for customers, supply partners, and associates.

Equal Opportunity

Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity