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About the Role

The Four Seasons Hotel San Francisco at Embarcadero seeks an On-Call Concierge to join their talented team. This role offers a unique opportunity to be part of a leading luxury hotel company, working in an environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.

Responsibilities

Respond to a wide variety of guest requests by accurately assessing needs and requests, adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions, responding accurately and timely with recommendations based on local knowledge and hotel practices.
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
Process packages, faxes, messages, and mail (outgoing or incoming) accurately and timely.
Assist with Front Office or Bell Stand duties as needed.
Ensure standards are being met, guest satisfaction is high, and respond to all guest requests accurately and timely.

Requirements

Must have excellent English communication skills.
Must be able to multitask.
Must possess legal work authorization in the United States.

Skills

Previous concierge experience
Great knowledge of the surrounding areas and local attractions
Language skills
Flexible schedule
Computer literacy
Proficiency in Microsoft Office suite
Ability to learn proprietary applications

Location

San Francisco

Work Type

On-Call
Full-time

Salary/Compensations

$41.74 per hour

Benefits

401k Retirement plan
Complimentary Employee Meals
Paid sick days

About the Company

Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
Four Seasons believes its purpose is to create lasting impressions through genuine connections.
Four Seasons offers an opportunity to build a life-long career with global potential and a real sense of pride in work well done.
The company is committed to staff levels that align with extraordinary staff-to-guest ratios.
Four Seasons hires motivated individuals and trains them to perform superbly, creating an environment where they can flourish.
The company culture breeds and rewards success.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
EEOC is The Law poster information is available.