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About the Role
The Area Manager is responsible for overseeing the daily operations of multiple restaurants within a designated geographical area, ensuring operational efficiency, maintaining sales and profitability, compliance with policy and procedure, and leading successful company rollouts. This position is a leader who develops people and culture with respect to achieve operational excellence, be a part of the community, and create an atmosphere that celebrates individuality and relaxed human connection.
Responsibilities
- Maintain the highest levels in restaurant operations in hospitality, food & drink quality, cleanliness, safety, and compliance.
- Monitor and ensure the effective day-to-day operations of assigned restaurants.
- Conduct weekly visits focusing on operational quality, staff appearance, guest service, cleanliness, employee relations, and recognition.
- Conduct monthly meetings with the restaurant management team to communicate operational initiatives.
- Perform quarterly restaurant compliance audits and address deficiencies with managers.
- Adhere to all safety procedures by creating a safety-conscious culture and ensuring compliance with industry-specific guidelines.
- Ensure compliance with company policies, local regulations, and health standards.
- Evaluate and analyze key performance indicators (KPIs) to assess restaurant performance.
- Review weekly online schedules to ensure appropriate staffing levels for an excellent guest experience.
- Provide guidance and support to restaurant managers to achieve performance targets.
- Generate and analyze reports on restaurant performance, presenting findings to upper management.
- Collaborate with finance teams to develop and manage budgets for each restaurant.
- Monitor and control costs to ensure financial targets are met.
- Use data-driven insights to guide decision-making processes.
- Identify development needs of restaurant managers through ongoing internal succession planning.
- Oversee the training and development of restaurant team members.
- Provide guidance on improving skills, knowledge, and abilities to enhance overall team performance.
- Hold restaurant managers and team members accountable for team member performance.
- Communicate with Human Resources and Director of Operations General on all employee relations issues.
- Observe performance, provide direction, support, and follow-up to ensure managers address and correct concerns or deficiencies.
- Foster a collaborative environment among restaurant teams.
- Collaborate with cross-functional teams to implement company initiatives and projects.
- Stay informed about market trends and competitor activities.
- Provide insights and recommendations to adapt strategies based on market conditions.
- Collaborate with cross-functional teams to implement community marketing that aligns with mission & values.
- Coach managers in Local Relationship Building / Community Marketing.
- Monitor customer feedback and concerns.
- Implement and coach strategies to enhance customer satisfaction and loyalty.
- Coach/train for excellence in execution in Food / Bar / Hospitality / Catering / Off Premise.
- Manage all operations related responsibilities for New Restaurant Openings (NROs), including identifying candidates for manager roles and assisting in recruiting.
- Provide clear communication to support departments for all store-opening needs.
- Provide ongoing communication on new restaurant performance metrics to the executive leadership team.
- Coordinate with the Training Manager, training restaurants, and support departments to ensure management team members are properly trained.
- Collaborate with Training Manager and NRO trainers to properly train FOH and BOH with new hourly team members.
Requirements
- Ability to have fun and embrace Pete’s 10 Rules for living the Good Life!
- Ability to operate with the highest degree of integrity and professionalism.
- Ability to motivate, develop, and hold teams accountable.
- Excellent written and oral communication, organizational & time-management skills.
- Demonstrated ability to manage a project to provide deliverables within specified timeframe.
- Strong functional kitchen, bar and restaurant operations expertise.
- Ability to develop content for presentation and ability delivery in front of a mixed audiences.
- Possess basic math skills and have the ability to read, process and communicate regarding financial statements.
- Excellent conflict management, problem solving, and relationship building skills.
- Ability to speak, read, follow, write, and comprehend instructions, correspondence, and policy documents.
- Ability to work effectively in a diverse workforce.
- Ability to set goals and convert plans into action.
- Must safely operate commercial equipment.
- Position may require walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, pulling, or moving objects up to 50 pounds.
- Must be able to work a flexible schedule, including evenings & weekends.
- Reliable vehicle, valid driver’s license, clean driving record and up-to-date auto insurance.
Skills
- Multi-Unit Management
- Restaurant Management
- Bar Experience
- Catering Experience
- Kitchen Experience
- Fast Casual Experience
- Restaurant Software (scheduling, inventory, POS, off-premise)
- ServSafe Manager Certification
- TIPs Training
- Proficient working with computers and computer software
Location
- Colorado
- Tucson, AZ
Work Type
- Full-Time
- Exempt
- Salaried
- Travel required
Experience Level
- 2+ Years Multi-Unit Management
- 5+ Years Restaurant Management Required
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $92,000 - $107,000 + Quarterly Bonus Potential
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Paid Personal/Wellness Time
- Free burritos (or bowls, salads, and some drinks too)
- Free concert tickets
- Free sports tickets
- Discounted Merchandise
About the Company
- Illegal Pete's has 13 restaurants in Colorado, and one in Tucson, AZ.
- It is our mission to help give back to our crew, customers, and community by doing things the right way.
Equal Opportunity
- Illegal Pete's is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.