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About the Role

As a General Manager, Environmental Services (EVS), you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You will be responsible for driving service excellence, maintaining regulatory compliance, ensuring the highest standards of cleanliness, and fostering strong client relationships while leading a high-performing team.

Responsibilities

Provide leadership and oversight of Environmental Services (EVS) operations, ensuring the highest standards of cleanliness, safety, and customer satisfaction.
Ensure compliance with infection prevention and control (IPAC) requirements, accreditation standards, and client policies and procedures.
Lead quality assurance programs, audits, inspections, and continuous improvement initiatives to maintain operational excellence.
Collaborate with healthcare and research facility stakeholders to support operational and service objectives.
Monitor operational performance and implement strategies to improve productivity, quality, and efficiency.
Develop innovative business solutions to support operational effectiveness and continuous growth.
Build, manage, and analyze budgets and P&L statements.
Achieve financial objectives through analysis of key performance indicators and operational metrics.
Identify opportunities for service enhancements, efficiencies, and business development.
Manage labour, supply, and operating costs while maintaining service excellence.
Build and maintain strong client relationships based on trust, partnership, and responsiveness.
Develop business strategies aligned with current and emerging client needs.
Ensure contractual commitments, service level agreements (SLAs), and performance standards are achieved.
Conduct regular business reviews, compliance audits, and performance assessments.
Act as the primary point of contact for client concerns, escalations, and strategic planning initiatives.
Lead by example and foster a culture of accountability, engagement, and continuous improvement.
Recruit, develop, coach, and retain high-performing teams.
Support the full employee lifecycle including recruitment, onboarding, training, performance management, and succession planning.
Maintain positive employee and labour relations in a unionized environment where applicable.
Provide effective workforce planning and daily operational oversight.
Foster a strong health and safety culture for employees, clients, patients, and visitors.
Ensure all operations comply with corporate policies, regulatory requirements, and client standards.
Champion diversity, equity, inclusion, and belonging initiatives.
Drive innovation and continuous improvement across all areas of responsibility.
Embody Sodexo's values of Service Spirit, Spirit of Progress, and Team Spirit.

Requirements

3-5 years of progressive management experience leading Environmental Services (EVS) operations within a healthcare, hospital, academic health centre, or research facility environment.
Experience working within healthcare and/or research facilities is considered a strong asset.
Demonstrated experience leading large, diverse frontline teams in a fast-paced operational environment.
Strong understanding of Environmental Services best practices, infection prevention and control (IPAC), quality assurance, and regulatory compliance standards.
Proven leadership skills with the ability to build, coach, motivate, and develop high-performing teams.
Experience managing budgets, labour costs, productivity metrics, and operational performance.
Strong financial acumen with the ability to analyze and interpret financial and commercial information.
Excellent stakeholder management skills, with the ability to build strong relationships with clients and operational partners.
Strong organizational, planning, and problem-solving skills with the ability to manage competing priorities.
Experience working within a unionized environment is preferred.

Skills

Microsoft Office
Operational management systems

Location

Toronto

Work Type

Permanent
Salary

Experience Level

3-5 years of progressive management experience

Education Level

Post-secondary education in Hospitality Management, Business Administration, Healthcare Administration, or a related field.

Salary/Compensations

CAD 70,000 - CAD 85,000 - yearly
$70,000 - $80,000 CAD + bonus eligible

Benefits

Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability

About the Company

Grow your career with a company that shares your passion! Our Health & Care Division has an exciting new opportunity to join the Sodexo team as our next General Manager - Environmental Services (EVS) located in Toronto.
At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind the scenes to create safe, welcoming, and healing environments.
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Equal Opportunity

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.