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About the Role

As an AI Innovation Lab Experience Specialist, you will bridge interaction design, engineering, and research to transform client opportunity briefs into tangible, working prototypes and evidence-backed human-AI experiences. You will turn ambiguity into momentum, taking customer concepts from brief to service blueprint, agent concept, coded interface, and physical or voice touchpoints. You build the complete interaction rather than just static screens, defining agent state, confidence levels, permissions, explanations, escalations, and outcomes across digital, spatial, and physical surfaces. Working directly with customers, you combine deep craftsmanship in your primary discipline with the range to work across code, design, data, devices, and fabrication to help clients experience and evaluate future technology investments today.

Responsibilities

Turn briefs into buildable blueprints: Map human-agent-system models, user workflows, knowledge requirements, decision matrices, handoffs, and policy constraints while defining what should remain human-controlled.
Prototype at the lowest useful fidelity: Move rapidly from sketches and Wizard-of-Oz simulations to coded interfaces, live agents, connected devices, or fabricated physical forms based on the learning objective.
Make prototypes behave for real: Wire synthetic or real-world data, APIs, LLM/agent frameworks, and external tools to ensure end-to-end credibility rather than static screen flows.
Conduct research and evaluation: Lead co-design sessions and user testing to diagnose whether friction points stem from the interaction, workflow, policy, underlying data, or AI model.
Manage customer relationships: Present interactive prototypes, facilitate executive workshops, and act as the primary day-to-day contact on smaller client engagements under Director oversight.
Capture reusable design patterns: Separate customer-specific details from reusable interaction logic, component libraries, agent states, prompt templates, and evaluation frameworks for broader Lab use.
Package deliverables for production: Hand off complete flows, code repositories, dependencies, risks, and test evidence to downstream delivery and pilot teams to ensure seamless continuity.
Explore frontier technologies: Experiment with sensors, microcontrollers, edge devices, and ambient feedback through protected moonshot capacity to advance human-AI collaboration.

Requirements

Bachelor’s degree in Interaction Design, HCI, Industrial Design, Computer Science, Engineering, Architecture, or equivalent practical experience.
5+ years in creative technology, design technology, interaction design, or software prototyping, with at least 2 years building client-facing prototypes under tight deadlines.
A portfolio (PDF or link) demonstrating working prototypes you built yourself, highlighting the core questions answered and the resulting design impact.
Deep expertise in at least one core making craft (HCI, interaction/product design, industrial design, or software engineering) paired with the versatility to work across code, data, and hardware.
Demonstrated ability to build with agentic and generative AI frameworks, integrate APIs/models, and apply AI capabilities responsibly within user workflows.
Experience conducting user testing and co-design sessions, with proven ability to translate evidence into concrete structural improvements.
Strong presentation and workshop-facilitation skills, with the professional judgment required to manage client relationships on smaller engagements.

Skills

Interaction Design
HCI
Industrial Design
Computer Science
Engineering
Architecture
Software Prototyping
Client-facing prototypes
Code
Data
Hardware
Agentic AI frameworks
Generative AI frameworks
API integration
AI capabilities
User testing
Co-design sessions
Presentation skills
Workshop facilitation
Client relationship management
TypeScript
React
Figma
Git
Cloud platform tools
Microcontrollers/edge devices (Arduino, Raspberry Pi, ESP32)
Sensors
3D printing/fabrication
Spatial audio
AR/VR (Unity/Unreal)
3D tools (Blender/Rhino)

Location

Regional Lab locations

Work Type

Hybrid-friendly culture
Travel to customer sites and regional Lab locations as engagement needs require

Experience Level

5+ years
2+ years

Education Level

Bachelor’s degree
Master’s degree

Benefits

Be Well programs designed to support financial, mental, physical, and social health
Access to cutting-edge learning opportunities
Certifications with Microsoft, Google, and Amazon
Coaching
Hands-on experiences

About the Company

Kyndryl runs and reimagines the mission-critical technology systems that drive advantage for the world’s leading businesses.
We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human progress.
Experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.
We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.
We believe in growth, and we’re excited to see what you can bring.
Employee feedback has told us that our number one driver of employee engagement is belonging.
That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.
This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.
That’s The Kyndryl Way.
Your career with us isn’t just a job—it’s an adventure with purpose.
We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey.
With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.
You’ll develop in-demand skills to grow your career and achieve your ambitions.
And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that.

Equal Opportunity

Even if you don’t meet every requirement, we encourage you to apply.
We welcome people of all cultures, backgrounds, and experiences.