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About the Role
As a Trade Services Executive at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of “Canstar's Most Satisfied Customers” award. Based in our vibrant Barangaroo office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway. Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.
Responsibilities
- Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
- Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
- Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
- Provide our clients a world-class experience.
Requirements
- Has a strong customer service orientation and thrives in a client-centric environment.
- Demonstrates passion and enthusiasm for the global financial markets, CFD trading, or investments industry.
- Communicates effectively, both verbally and in writing.
- Shows resilience and adaptability in a high-volume call centre setting.
- Eligibility to work in Australia permanently.
- Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.
Location
- Barangaroo
Work Type
- Onsite
Education Level
- RG146 Financial Regulatory qualification
Benefits
- Accrue 5 additional annual leave entitlements each year called My Days.
- Enjoy 5 extra annual leave days once you pass 12 months.
- Birthday off.
- Free annual charity day.
- Staff & family trading accounts with $0 trades for all domestic and international equity orders.
- Continuous learning with technical and performance training.
- Unlimited access to a dedicated benefits & wellbeing hub with retailer discounts.
- Free breakfast cereals, condiments, and coffee.
- Culture club activities (fitness, classes, trivia, lawn bowls).
About the Company
- CMC Markets' company vision is providing the ultimate trading experience.
- Global leader in CFD trading and share investing.
- Company is growing through global expansion and product offering.
- Powered by our people.
- Committed to creating a diverse and inclusive workplace.
Equal Opportunity
- An equal opportunities employer.
- Committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work.
- We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.