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About the Role
Vivmark Residential is searching for a Sales and Service Supervisor (Assistant Community Manager) to spearhead office operations, set new standards for quality, and ensure residents experience luxury living. This role involves assisting the Community Manager in executing sales and marketing strategies, coaching leasing consultants, and creating a positive living and working environment.
Responsibilities
- Assist in determining community sales goals and motivating leasing consultants.
- Lease apartment homes and manage prospect leads.
- Educate residents and prospective residents on community information.
- Address and resolve customer service concerns promptly and professionally.
- Assist in developing and monitoring programs to maximize revenue, control expenses, and improve customer experience.
- Support residents during move-in, lease renewals, move-out, and transfers.
- Conduct market surveys by calling or visiting competitive communities.
- Plan and execute resident activities and events.
- Ensure compliance with Vivmark policies, procedures, and fair housing laws.
Requirements
- 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
- 1 or more years of supervisory or training experience required.
- High school diploma or equivalency (GED) is required.
- Proficiency in using administrative software and Microsoft Office Suite.
Skills
- Sales
- Customer Service
- Leadership
- Marketing Strategy
- Revenue Management
- Expense Control
- Microsoft Office Suite
Location
- San Diego, California
Work Type
- Full-time
Experience Level
- 1-3 years multifamily experience
- 1+ years supervisory experience
Education Level
- High school diploma or equivalency (GED)
- Bachelor's degree preferred
Salary/Compensations
- $52,500.00 - $74,000.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid vacation
- Company holidays
- Team member housing discounts
About the Company
- Vivmark Residential is a leading rental housing company formed from the merger of AvalonBay Communities and Equity Residential.
- The company owns, develops, and manages over 180,000 apartment homes across major US markets.
- Vivmark is committed to excellence, innovation, and delivering exceptional living experiences.
- The company invests in team members' growth, development, and capabilities.
Equal Opportunity
- Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
- Vivmark Residential makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.
- Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.