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About the Role

The Client Development Director will serve as the studio's ambassador in the market, focusing on building relationships with clients, connectors, and industry leaders to drive business growth and identify new project opportunities. This role involves significant in-person engagement and strategic targeting of new leads, with advisory input on positioning and design competitions.

Responsibilities

Work with studio leadership to align relationship-building and pursuit activity with revenue goals.
Execute the studio’s growth strategy roadmap to develop strong industry relationships and secure work from new clients.
Cultivate new relationships across the ecosystem aligned with the strategic growth plan.
Spend significant time in person with clients, prospects, and connectors at their offices, project sites, and industry gatherings.
Identify target markets, clients, and lead lists in collaboration with studio leadership.
Build and maintain relationships with C-suite and decision-maker level contacts, and key connectors.
Proactively research, identify, and qualify new clients, markets, and project opportunities.
Meet with potential clients to establish relationships and introduce appropriate creative/market leaders.
Identify pre-positioning opportunities to elevate ESI's reputation, market visibility, and thought leadership.
Collaborate with the firmwide Communications Team and XD subject matter experts to expand ESI’s industry presence through event attendance and speaking engagements.
Persuasively articulate the value of experiential design and demonstrate ESI's value proposition to prospects.
Monitor and analyze client trends and relevant news to maintain a competitive edge and enhance service offerings.
Develop year-end analysis of business development successes and failures to evolve strategic plans.
Leverage 'best practice' tools such as win/loss debriefs, surveys, Pipedrive, and CRM data analysis to understand market trends, identify opportunities, and track success metrics.
Advise on key value points for marketing materials, proposals, and communications.

Requirements

Ability to access and connect with senior level decision makers.

Skills

Relationship building
Strategic targeting
Market insight
Networking
Persuasive communication
Client trend analysis
CRM data analysis

Location

New York

Work Type

Full-time
Onsite

Experience Level

Director

Salary/Compensations

$130,000-$150,000

About the Company

ESI Design, an NBBJ Studio, transforms places into experiences that drive excitement and create a unique invitation for personal interaction and empathy.
We experiment and collaborate to develop new ideas for high-profile, visionary clients.
We are a community that design, develop and construct large-scale, novel ideas.
As a studio within the highly regarded NBBJ Design firm, we are uniquely positioned within the experience industry.
ESI Design’s approach to experience design combines the physical, digital and behavioral to create memorable moments.
We believe the most compelling experiences are born from interdisciplinary collaboration.
Our eclectic team and user-first approach allows us to provide a range of experience solutions and a depth of service that’s unique in the world of design.
We create custom experiences that are made for every individual client’s needs.
NBBJ has a full marketing team that will support this role with proposal writing resources, communications teams, and the support and partnership of the studio leadership.

Equal Opportunity

NBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer.