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About the Role
Enable's intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management. After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Responsibilities
- Implement Enable’s products within a chosen domain of expertise, both at the individual product and solution level across multiple customer’s environments.
- Lead the implementation, onboarding, and adoption of customers, including discovery, design, configuration, testing, validation, and go-live phases.
- Meet or exceed customer expectations by implementing products that address client business requirements within the agreed Scope of Work.
- Troubleshoot technical implementation issues, interacting with Enable support teams as needed.
- Act as a technical lead within the Enable project team, contributing product and solution expertise.
- Contribute to building the knowledge base within Enable technical practices, including lessons learned and best practices.
- Serve as a coach to associate-level consultants on assigned client engagements.
- Identify customer training gaps and opportunities for product or service expansion.
- Proactively manage issues, escalations, and anticipate project risks.
- Act as a go-to expert for challenging questions across various subject areas.
- Build strong, positive working relationships with internal and external stakeholders.
- Mentor and support team members within the Success & Services department.
- Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
- Adhere to all company policies, including time and expenses, code of conduct, ethics, and security.
Requirements
- Demonstrates ability to implement Enable software technology within customer environments at a complex level for individual products of chosen domain expertise.
- Possess advanced level comprehension of product capabilities and how solution design integrates into the customer environment.
- Proven ability to build strong relationships with customers, communicating effectively and ensuring technical project delivery.
- Possess advanced technology troubleshooting skills for products of chosen expertise and basic technology troubleshooting capabilities, escalating where necessary.
- Consistently achieve role KPIs, balancing billable time with self-development plans.
- Ability to effectively manage time and multiple customer engagements concurrently.
- Act as a role model for co-workers and customers by clearly communicating project status updates, risks, successes, and next stages.
- Experienced in change management to facilitate smooth customer transitions from legacy systems to Enable.
- Continually strive to build advanced skills.
- Fulfill ethics, security, and compliance training and test requirements.
Skills
- Python
- SQL
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ years experience working in a customer-facing role in Customer Success or an enterprise software organization
- Annually maintained all granted internal and external technical and professional certifications to latest level as appropriate.
Education Level
- Related Product and Industry Certifications as required (e.g. Oracle, SAP, SQL)
Salary/Compensations
- Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Benefits
- Paid Time Off
- Wellness Benefit
- Comprehensive Insurance
- Retirement Plan
- Lucrative Bonus Plan
- Equity Program
- Training
- Pet-friendly offices
About the Company
- Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution.
- We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
- After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth.
- Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Equal Opportunity
- According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
- Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity.
- We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
- We welcome applications from all backgrounds.
- If you need reasonable adjustments during recruitment or in the role, please let us know.