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About the Role

Handle inbound and outbound calls for health insurance inquiries, assist with enrollment using sales techniques, and maintain customer records. The role involves meeting qualitative and quantitative targets while ensuring customer satisfaction.

Responsibilities

Handle inbound calls to process PCP Change Requests, send member ID cards, explain portal login, and update member demographics.
Interpret customer accounts and provider data to answer inquiries.
Assist customers in the enrollment process using sales techniques.
Maintain communication equipment by reporting problems.
Complete related projects to support sales and organizational goals.
Adhere to established quality and production standards.
Maintain customer privacy.
Protect company proprietary information.

Requirements

Ability to handle a large volume of inbound and outbound calls.
Familiarity with call center scripts.
Proficiency in identifying customer needs and clarifying information.
Sales techniques for assisting customers in the enrollment process.
Ability to research and provide solutions.
Skills in maintaining records of conversations and results.
Ability to meet team/personal qualitative and quantitative targets.

Skills

Call Center Operations
Customer Service
Sales Techniques
Data Entry
Problem Solving
Communication

Location

Austin, TX 78702

Work Type

Contract to Hire
Hybrid

Salary/Compensations

$20.00 - $20.00/hr

Benefits

Medical
Dental
Vision
Critical Illness
Accident
Hospital
401(k) Retirement Plan
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients.
They are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, they partner with progressive leaders to drive change.
TEKsystems is an Allegis Group company.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, they will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.