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About the Role
This 18-month structured training program develops leadership and operational knowledge for managing a heavy-duty truck repair shop. It offers a chance to learn business processes, strategies, and problem-solving skills while collaborating with various teams. This is an excellent opportunity for recent college graduates to start their careers with a stable, world-class organization.
Responsibilities
- Manage customer relationship activities through quality customer interface, proactive management, issue resolution, and ensuring customer satisfaction.
- Coordinate with the rental department to maximize utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads, ensuring policy and process adherence for optimization.
- Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow-up, manage breakdowns and vehicle status updates, and oversee Technician work planning for efficiency, training, and flexibility.
- Relocation within the business unit is required at the conclusion of the training program.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree required.
- 1 year or more in customer service with issues resolution experience preferred.
- Strong PC knowledge/skills including spreadsheet and word processing software packages required.
- Basic understanding of Business Finance, controls, and metrics required.
- Relocation within the business unit at the conclusion of the training program is required.
Skills
- Detail oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Instills commitment to organizational goals.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Able to prioritize work.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Strong mechanical skills.
- Effective interpersonal skills.
- Excellent influencing skills.
- Ability to create and maintain professional relationships within all levels of the organization.
- Ability to work independently and as a member of a team.
Location
- Newburgh, NY
Work Type
- Full-time
- Salaried
Experience Level
- Recent college graduate
- 1 year or more in customer service with issues resolution experience preferred
Education Level
- Bachelor's Degree
Salary/Compensations
- $55,000
Benefits
- Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability insurance options).
- Paid time off for vacation, illness, bereavement, family and parental leave.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off (PTO) for Military Veterans.
- 401(K) Savings Plan with a company match.
- Discounted stock purchase options.
- Performance-based annual cost of living increases.
- Comprehensive training and professional development opportunities.
- Regional and local Ryder resources for guidance and support.
About the Company
- Ryder is a World-Class, Fortune 500 organization with over 85 years in business and more than 36,000 employees worldwide.
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Equal Opportunity
- Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.