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About the Role
The AI Governance Framework team is responsible for designing, testing, scaling, and improving Mastercard’s AI Governance Framework. This role involves collaborating with partners to integrate governance processes with risk control tools, engaging with stakeholders across the organization, and communicating framework upgrades to leadership.
Responsibilities
- Collaborate with partners in AI Governance’s Operations and Tools & Enablement teams to ensure governance processes are well-integrated with new risk control tools and operational practice.
- Engage and work with partners across Mastercard, including business owners, data scientists, policy, regulatory and legal specialists, and partners in other risk functions.
- Share designs and concepts, test products, and collect feedback to improve future versions.
- Engage with global experts and knowledge across the Responsible AI ecosystem to access and integrate new ideas into risk management.
- Dive deep into operations data and stakeholder feedback to evaluate and improve governance processes using qualitative and quantitative research methods.
- Create and manage roadmaps that align Framework development with governance objectives.
- Communicate RAI framework upgrades across the organization and to leadership.
- Support review and audit activity by ensuring high-quality records of activities, key decisions, and actions across RAI efforts.
Requirements
- Experience designing, launching, reviewing, or refining business processes for efficiency, simplicity, and effectiveness.
- Experience with or strong knowledge of Responsible AI and AI technologies.
- Experience communicating change management, training stakeholders, and driving adoption of AI products, processes, or tools.
- Strong organizational skills.
- Can manage enterprise process improvement roadmaps.
- Strong communication and negotiation skills.
- Can explain governance or risk concepts to business stakeholders.
- Can communicate results to leadership, including C-suite.
- Skilled at resolving conflicts between stakeholder groups.
- Knows how to obtain approvals and drive decisions without authority.
- Skilled at pivoting: redefining scope, changing approach, or halting/redirecting work when necessary.
- Structured thinker who can bring clarity to ambiguous data science problems.
- Bias toward action while being thoughtful about risk.
- Curiosity and willingness to learn, especially in rapidly evolving AI/ML technologies.
- Resilience and patience in navigating a large, complex, and matrixed business environment.
- Empathy for business teams and understanding of the demands and constraints on AI developers.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Responsible AI
- AI technologies
- Generative AI
- Agentic AI
- User experience design
- Qualitative analysis
- Quantitative analysis
- Communication
- Negotiation
- Risk management
- Change management
- Training stakeholders
- Process improvement
- Information security
Location
- Canada
Work Type
- Full-time
Experience Level
- Manager
- Level 6
Salary/Compensations
- 109,000-158,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Mastercard is a leading global technology company in the payments industry.
- Our mission is to connect and empower an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible.
- Leveraging secure data, robust networks, strategic partnerships, and our commitment to innovation, we enable individuals, financial institutions, governments, and businesses to realise their full potential.
- With a presence in over 210 countries and territories, we are dedicated to building a sustainable world that unlocks priceless possibilities for all, driven by our core value of decency.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.