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About the Role

CCC is establishing a Product Documentation & Structured Knowledge function to ensure consistency, quality, and trust in how product information is managed. This role will initially focus on release notes and changelogs, with the goal of building a structured, AI-ready product source of truth.

Responsibilities

Own the end-to-end documentation operating model, including intake, review, approval, publishing, maintenance, and health metrics.
Author release notes and changelogs hands-on and establish a consistent, repeatable workflow.
Define product documentation standards for structure, voice, taxonomy, metadata, templates, versioning, source-of-truth governance, and AI-ready content.
Manage Confluence governance and content architecture, setting the standard for product documentation and ensuring other functions conform.
Integrate documentation workflows with Jira, Confluence, launch readiness processes, and stakeholder reviews.
Develop a responsible-AI documentation practice covering source traceability, input usage, hallucination checks, human review, compliance, and accountability.
Ensure downstream teams (Learning Services, Marketing, Implementation, etc.) consume a single trusted source of product truth.
Conduct periodic audits for content freshness, findability, source alignment, and reuse readiness.
Lead and scale the documentation team, including hiring, onboarding, coaching, prioritization, capacity planning, and quality standards.

Requirements

Hands-on experience writing release notes, changelogs, and product or technical documentation with precision, economy, and accuracy under deadline.
Experience establishing documentation standards, governance, and scaling structured-content practices.
Strong audience judgment for tailoring, governing, and reusing product knowledge across different teams.
Ability to create structure, decision rights, operating rhythms, and governance for a new function.
Fluency in Jira and Confluence, including their use by product and engineering teams.
Familiarity with AI-assisted content workflows, semantic search, retrieval-augmented generation, and structured/AI-ready content.
Judgment to leverage AI for efficiency without compromising accuracy, source validation, accountability, or compliance.
Ability to identify when content requires review from Legal, Privacy, Security, or AI Trust.

Skills

Product Documentation
Structured Knowledge
Release Notes
Changelogs
Content Governance
Taxonomy
Metadata
AI-ready Content
Jira
Confluence
AI-assisted Content Workflows
Semantic Search
Retrieval-Augmented Generation

Location

Remote

Work Type

Full-time

Experience Level

Lead
Senior

Salary/Compensations

$106,277.25 - $135,000.00
Bonus and/or commission eligible

Benefits

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

About the Company

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more.
CCC's mission is to make life just work by empowering businesses with industry-leading technology.
CCC is pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.
CCC technologies empower people and industry to keep lives moving forward when it matters most.
CCC's values include Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection.
CCC is committed to providing opportunities for employees to make real-life impacts, advance careers, and contribute to success.

Equal Opportunity

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success.
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.